Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $21.00
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
free meal each shift
medical benefits
401K retirement plan with 4% match
career advancement
Professional Development
Tuition Reimbursement
Scholarship Opportunities
KFC Foundation programs including free college tuition at WGU
$1 per $1 savings match program
Hardship assistance program
Job Description
KFC, a globally recognized fast-food restaurant chain known for its iconic fried chicken and commitment to quality, is seeking an Assistant Manager to join its dynamic team. With a rich heritage of serving delicious meals and creating memorable customer experiences, KFC operates numerous outlets worldwide prioritizing brand consistency, customer satisfaction, and employee development. As part of a well-established brand in the quick-service restaurant industry, KFC emphasizes a culture of inclusion, growth, and excellence. Employment for the Assistant Manager position is full-time, with a schedule of approximately 50 hours per week, including 40 regular hours and 10 hours at time and a half, offering a balanced and rewarding compensation structure inclusive of competitive pay and bonuses.
The Assistant Manager role places you at the very heart of KFC’s operational success, working closely with the Restaurant General Manager (RGM) to uphold brand standards and inspire the team. This position involves leading by example through comprehensive training, coaching, and recognizing team members to ensure the delivery of outstanding customer experiences that exceed expectations. You will be instrumental in maintaining a positive work environment where employees feel valued and motivated. In the absence of the RGM, you will assume responsibility for daily restaurant operations, making critical decisions that drive team performance and operational excellence.
Your duties will extend beyond daily oversight; you will take active part in recruiting, interviewing, and hiring to build a talented and diverse workforce aligned with KFC’s values of equity, inclusion, and belonging. You will champion a culture that celebrates individual and collective achievements, fostering collaboration and motivation amongst team members. The role also includes financial responsibilities such as assisting with Profit and Loss management, encompassing cash control, security procedures, inventory maintenance, and labor management. Reviewing financial reports to optimize restaurant performance will be a vital function of your position.
In addition, you will support the RGM in maintaining high standards of facility upkeep, health, and safety compliance. By effectively modeling the KFC Connect Success Routine and prioritizing customer needs, you will ensure consistent customer satisfaction and uphold KFC’s reputation for quality and service. This role offers excellent opportunities for career progression and professional development within the company, enhanced with benefits such as medical coverage, paid time off, 401k retirement plans, tuition reimbursement, and exclusive programs through the KFC Foundation including free college tuition options.
Joining KFC as an Assistant Manager means committing to a fast-paced yet supportive work culture where personal growth and team success go hand-in-hand. If you thrive in leadership roles and enjoy balancing operational responsibilities with people management, this opportunity promises a fulfilling career with meaningful impact.
The Assistant Manager role places you at the very heart of KFC’s operational success, working closely with the Restaurant General Manager (RGM) to uphold brand standards and inspire the team. This position involves leading by example through comprehensive training, coaching, and recognizing team members to ensure the delivery of outstanding customer experiences that exceed expectations. You will be instrumental in maintaining a positive work environment where employees feel valued and motivated. In the absence of the RGM, you will assume responsibility for daily restaurant operations, making critical decisions that drive team performance and operational excellence.
Your duties will extend beyond daily oversight; you will take active part in recruiting, interviewing, and hiring to build a talented and diverse workforce aligned with KFC’s values of equity, inclusion, and belonging. You will champion a culture that celebrates individual and collective achievements, fostering collaboration and motivation amongst team members. The role also includes financial responsibilities such as assisting with Profit and Loss management, encompassing cash control, security procedures, inventory maintenance, and labor management. Reviewing financial reports to optimize restaurant performance will be a vital function of your position.
In addition, you will support the RGM in maintaining high standards of facility upkeep, health, and safety compliance. By effectively modeling the KFC Connect Success Routine and prioritizing customer needs, you will ensure consistent customer satisfaction and uphold KFC’s reputation for quality and service. This role offers excellent opportunities for career progression and professional development within the company, enhanced with benefits such as medical coverage, paid time off, 401k retirement plans, tuition reimbursement, and exclusive programs through the KFC Foundation including free college tuition options.
Joining KFC as an Assistant Manager means committing to a fast-paced yet supportive work culture where personal growth and team success go hand-in-hand. If you thrive in leadership roles and enjoy balancing operational responsibilities with people management, this opportunity promises a fulfilling career with meaningful impact.
Job Requirements
- 2+ years of restaurant or retail management experience
- Experience assisting with profit and loss management including cash control and security procedures, inventory management, labor management and financial report review
- Ability to provide proper training and resources to employees
- Commitment to promoting equity, inclusion and belonging
- Strong communication skills for employee performance management and motivation
- Ability to follow corporate policies, procedures and occupational health and food safety standards
Job Qualifications
- 2+ years of restaurant or retail management experience
- Assist with profit and loss management by following cash control and security procedures, maintaining inventory, managing labor and reviewing financial reports
- Ensure all employees receive proper training and resources
- Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant
- Lead efforts in individual and team recognition, collaboration and motivation
- Identify and recruit exceptional talent, supporting the RGM in the hiring process
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Adhere to corporate policies, procedures and occupational health and food safety standards
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee team members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the RGM's absence
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
- Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary
- Assist in sourcing, recruiting, interviewing and hiring team members, while driving a culture of equity, inclusion and belonging
- Assist with profit and loss management including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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