Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus eligible
Paid Time Off
free meal each shift
medical benefits
401K retirement plan with 4% match
career advancement
Professional Development
Tuition Reimbursement
Scholarship Opportunities
KFC Foundation programs including free college tuition at WGU
$1 per $1 savings match program
Hardship assistance program
Job Description
KFC Corporation is a renowned global fast-food restaurant chain known for its iconic fried chicken and commitment to delivering high-quality customer experiences. Originating in the United States, KFC has expanded worldwide, making it one of the most recognizable brands in the quick-service restaurant industry. The company prides itself on its rich heritage, innovative menu offerings, and strong emphasis on operational excellence and customer satisfaction. As a leader in the fast-food sector, KFC invests heavily in training and developing its team members to uphold brand standards and encourage a culture of inclusivity and growth.
The Assistant Manager role at KFC is a pivotal position, offering an exciting opportunity to take on leadership responsibilities within a fast-paced restaurant environment. Located at 4141 Tates Creek Centre Dr., Lexington, KY, this position supports the Restaurant General Manager (RGM) by ensuring that all operations and team activities align with KFC’s brand standards and operational guidelines. The role is designed for dynamic individuals who are passionate about restaurant management, team development, and achieving outstanding customer satisfaction.
In this role, the Assistant Manager leads by example, empowering their team through effective training, coaching, and recognition to maintain high performance and memorable customer service. They are entrusted with taking charge of daily operations during the RGM's absence, making critical decisions that impact business success. This involves managing profit and loss responsibilities including cash control, security procedures, inventory maintenance, and labor management. The Assistant Manager collaborates closely with the RGM to monitor team performance, address employee relations, recruit and hire new team members, and uphold health and safety standards.
The role offers a balanced yet rewarding work experience with a 50-hour workweek, comprising 40 hours at regular pay and 10 hours at time and a half. This schedule supports both personal development and a strong work-life balance. KFC fosters a fun and challenging culture that motivates Assistant Managers to grow personally and professionally while embracing team success. Key responsibilities include modeling the KFC Connect Success Routine, ensuring customer needs are prioritized, and maintaining consistent food safety and quality standards.
KFC also emphasizes creating a workplace where equity, inclusion, and belonging are core values. Assistant Managers play a critical role in supporting this culture, leading efforts in individual and team recognition, collaboration, and motivation. This role requires excellent communication skills for conducting performance appraisals, training, disciplinary actions, and inspiring team members. Career advancement opportunities, competitive pay, performance bonuses, and comprehensive benefits reflect KFC’s commitment to its workforce.
Overall, the Assistant Manager position at KFC offers a challenging and rewarding career path in a globally recognized brand with extensive support for professional growth and employee well-being.
The Assistant Manager role at KFC is a pivotal position, offering an exciting opportunity to take on leadership responsibilities within a fast-paced restaurant environment. Located at 4141 Tates Creek Centre Dr., Lexington, KY, this position supports the Restaurant General Manager (RGM) by ensuring that all operations and team activities align with KFC’s brand standards and operational guidelines. The role is designed for dynamic individuals who are passionate about restaurant management, team development, and achieving outstanding customer satisfaction.
In this role, the Assistant Manager leads by example, empowering their team through effective training, coaching, and recognition to maintain high performance and memorable customer service. They are entrusted with taking charge of daily operations during the RGM's absence, making critical decisions that impact business success. This involves managing profit and loss responsibilities including cash control, security procedures, inventory maintenance, and labor management. The Assistant Manager collaborates closely with the RGM to monitor team performance, address employee relations, recruit and hire new team members, and uphold health and safety standards.
The role offers a balanced yet rewarding work experience with a 50-hour workweek, comprising 40 hours at regular pay and 10 hours at time and a half. This schedule supports both personal development and a strong work-life balance. KFC fosters a fun and challenging culture that motivates Assistant Managers to grow personally and professionally while embracing team success. Key responsibilities include modeling the KFC Connect Success Routine, ensuring customer needs are prioritized, and maintaining consistent food safety and quality standards.
KFC also emphasizes creating a workplace where equity, inclusion, and belonging are core values. Assistant Managers play a critical role in supporting this culture, leading efforts in individual and team recognition, collaboration, and motivation. This role requires excellent communication skills for conducting performance appraisals, training, disciplinary actions, and inspiring team members. Career advancement opportunities, competitive pay, performance bonuses, and comprehensive benefits reflect KFC’s commitment to its workforce.
Overall, the Assistant Manager position at KFC offers a challenging and rewarding career path in a globally recognized brand with extensive support for professional growth and employee well-being.
Job Requirements
- 2+ years of restaurant/retail management experience
- Ability to assist with P&L management including cash control and inventory maintenance
- Experience in employee training and development
- Strong commitment to equity, inclusion and belonging
- Excellent communication and leadership abilities
- Knowledge of corporate policies and food safety standards
- Ability to handle employee relations and conflict resolution
- Availability to work a 50-hour week with flexibility
Job Qualifications
- 2+ years of restaurant/retail management experience
- Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports
- Ensure all employees receive proper training and resources
- Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant
- Lead efforts in individual and team recognition, collaboration and motivation
- Identify and recruit exceptional talent, supporting the RGM in the hiring process
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
- Adhere to corporate policies, procedures and Occupational Health and Food Safety standards
Job Duties
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
- Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards
- Take charge of restaurant operations in the RGM's absence
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
- Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary
- Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging
- Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management
- Review financial reports and take appropriate actions to optimize performance
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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