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Assistant Unit Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Team-oriented work environment
training programs

Job Description

KFC, officially known as Kentucky Fried Chicken, is a global fast-food restaurant chain recognized for its delicious fried chicken and commitment to delivering an outstanding guest experience. As one of the largest and most popular quick-service restaurants worldwide, KFC has established a strong brand presence through its signature flavors, quality food, and customer-focused service. Operating at various locations, KFC embraces a culture that values teamwork, operational excellence, and continuous growth of its employees. The location at 5220 W Centinela Ave is part of this extensive network, dedicated to delivering a superior dining experience to its guests while maintaining high standards of food quality, cleanliness, and customer service.

The role of the Assistant Unit Manager at KFC is pivotal in supporting the Restaurant General Manager in achieving business performance goals while fostering a dynamic and positive work environment. This position serves as an important developmental opportunity for individuals aspiring to grow into future leadership positions within the restaurant industry. The Assistant Unit Manager is responsible for overseeing daily restaurant operations, mentoring team members, and ensuring an exceptional guest experience.

In this role, the Assistant Unit Manager leads the restaurant team by example and upholds KFC's high standards of customer service and operational excellence. They play a critical role in recruiting, training, and mentoring employees, ensuring the team has the skills and motivation necessary to perform at their best. By communicating business updates, promotions, and team objectives effectively, the Assistant Unit Manager fosters a collaborative and family-oriented culture that drives teamwork and morale.

The ideal candidate must demonstrate adaptability and accountability as they navigate changes in the work environment and manage competing demands efficiently. Strong analytical abilities are required to synthesize diverse information and prioritize tasks to meet deadlines and operational goals. Proficient communication skills are also essential to express ideas clearly, listen attentively, and maintain accurate documentation.

Furthermore, this position requires maintaining compliance with safety regulations and company policies, promoting a safe and ethical workplace. The Assistant Unit Manager is expected to show sound judgment in decision-making, manage employee performance, and handle disciplinary situations appropriately. Physical demands of the role include standing, walking, lifting, and operating various equipment fundamental to restaurant operations.

This position also values technical proficiency, including basic computer skills like Microsoft Word, Excel, and internet use, which support daily administrative functions. Having regular access to a personal vehicle is necessary for travel needs related to the job.

In summary, the Assistant Unit Manager role offers an enriching and challenging environment for motivated individuals eager to develop leadership skills in a reputable global brand. The position demands dedication to delivering exceptional customer service, operational excellence, team development, and adherence to all compliance standards, positioning the individual for future advancement within KFC's leadership ranks.

Job Requirements

  • High school diploma or equivalent
  • previous customer service or cashier experience desirable
  • proficiency in Microsoft Word and Excel
  • regular access to personal vehicle
  • ability to stand, walk, sit, stoop, and bend
  • ability to lift up to 25 lbs and push/pull up to 90 lbs
  • clear speech and good hearing
  • clear vision with or without corrective lenses
  • must be able to make sound decisions and work with supervision
  • adherence to company policies and safety regulations

Job Qualifications

  • Previous customer service or cashier experience desirable
  • proficiency using Microsoft Office suite including Word and Excel
  • ability to communicate effectively both verbally and in writing
  • strong leadership and team management skills
  • knowledge of safety and security procedures
  • basic understanding of regulatory and policy compliance
  • ability to train and develop team members
  • good judgment and decision-making abilities

Job Duties

  • Partner with the Restaurant General Manager to monitor and achieve performance goals
  • ensure a consistently excellent guest experience by maintaining cleanliness, service quality, and food standards
  • lead by example to uphold high standards of customer service and operational excellence
  • recruit, train, and mentor team members for growth and development
  • communicate business updates, promotions, and team objectives clearly and effectively
  • promote a team-focused and family-oriented work culture
  • attend staff, departmental, and required meetings
  • follow cash handling, safety, and security procedures
  • adhere to KFC and City/State/United States safety regulations
  • demonstrate knowledge of and compliance with Human Resources policies and processes

Job Criteria

Experience

Entry Level (1-2 years)


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