Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $40.31
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Union benefits
Employee assistance program
Training and Development
Job Description
Legends Global is a renowned leader in the live entertainment industry, providing premier services that enhance the fan experience across a variety of large-scale venues. With a commitment to excellence and innovation, Legends Global partners with top venues and promoters to deliver world-class event experiences. Based in Chicago, IL, this established company focuses on operational excellence, cutting-edge technology integration, and outstanding service delivery in the ticketing sector. The organization values a diverse and inclusive workforce and operates under the guidelines of the IATSE Local 750 Collective Bargaining Agreement, emphasizing fair labor practices and comprehensive benefits for its union members.
The role of Assistant Ticketing Manager is a critical position within Legends Global’s ticketing department, reporting directly to the Director of Ticketing. This full-time, hourly union position offers competitive compensation at $40.31 per hour and demands a hands-on approach to managing ticket operations for stadium concerts and special events. The Assistant Ticketing Manager is responsible for supporting the full spectrum of ticketing functions, including event builds in ticketing systems, box office operations, financial reconciliation, staff supervision, and client relationship management. This position requires working on-site in Chicago, IL, and demands flexibility to accommodate evenings, weekends, holidays, and extended event hours reflecting the dynamic nature of the live event environment.
A deep understanding of ticketing platforms such as Ticketmaster products including Host, TM1, Archtics, and the AXS platform is beneficial for this role, enabling the Assistant Ticketing Manager to seamlessly coordinate with promoters and various internal and external partners. Collaboration is a key element of the job as the manager works closely with a team to ensure efficient operations, accuracy in ticketing, and an exceptional experience for guests and stakeholders alike.
The Assistant Ticketing Manager plays an integral role in event success by helping to maintain venue maps, configuring seating, managing ticket inventory, and ensuring timely communication and problem resolution during events. Across all these duties, the role demands superior organizational, communication, and problem-solving skills as well as the ability to prioritize multiple tasks under pressure. The position also includes leadership responsibilities such as training, scheduling, and supervising ticketing staff on event days. This ensures operational standards and top-quality customer service are consistently delivered.
In summary, the Assistant Ticketing Manager at Legends Global represents a vital operational link between the ticketing department and live event execution. This role offers a compelling opportunity for professionals with experience in box office or ticketing within entertainment, sports, or live events industries who are ready to advance their careers in a high-energy, fast-paced environment. The company provides a supportive work culture with a strong emphasis on employee development, workplace safety, inclusivity, and excellent employee benefits governed by union agreements.
The role of Assistant Ticketing Manager is a critical position within Legends Global’s ticketing department, reporting directly to the Director of Ticketing. This full-time, hourly union position offers competitive compensation at $40.31 per hour and demands a hands-on approach to managing ticket operations for stadium concerts and special events. The Assistant Ticketing Manager is responsible for supporting the full spectrum of ticketing functions, including event builds in ticketing systems, box office operations, financial reconciliation, staff supervision, and client relationship management. This position requires working on-site in Chicago, IL, and demands flexibility to accommodate evenings, weekends, holidays, and extended event hours reflecting the dynamic nature of the live event environment.
A deep understanding of ticketing platforms such as Ticketmaster products including Host, TM1, Archtics, and the AXS platform is beneficial for this role, enabling the Assistant Ticketing Manager to seamlessly coordinate with promoters and various internal and external partners. Collaboration is a key element of the job as the manager works closely with a team to ensure efficient operations, accuracy in ticketing, and an exceptional experience for guests and stakeholders alike.
The Assistant Ticketing Manager plays an integral role in event success by helping to maintain venue maps, configuring seating, managing ticket inventory, and ensuring timely communication and problem resolution during events. Across all these duties, the role demands superior organizational, communication, and problem-solving skills as well as the ability to prioritize multiple tasks under pressure. The position also includes leadership responsibilities such as training, scheduling, and supervising ticketing staff on event days. This ensures operational standards and top-quality customer service are consistently delivered.
In summary, the Assistant Ticketing Manager at Legends Global represents a vital operational link between the ticketing department and live event execution. This role offers a compelling opportunity for professionals with experience in box office or ticketing within entertainment, sports, or live events industries who are ready to advance their careers in a high-energy, fast-paced environment. The company provides a supportive work culture with a strong emphasis on employee development, workplace safety, inclusivity, and excellent employee benefits governed by union agreements.
Job Requirements
- High school diploma or equivalent
- 2+ years of experience in box office or ticketing in entertainment sports or live events
- Proven ability to manage ticket inventories and work with ticketing software
- Strong communication skills both verbal and written
- Ability to work flexible hours including nights weekends and holidays
- Ability to stand or sit for extended periods during event days
- Detail-oriented with strong organizational skills
- Ability to handle multiple tasks in a fast-paced environment
- Commitment to providing excellent customer service
Job Qualifications
- 2+ years of box office or ticketing experience in entertainment sports or live events large-scale venue experience preferred
- Familiarity with Ticketmaster products Archtics Host TM1 Mobile/Entry AXS preferred
- Strong organizational communication and problem-solving skills
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Word Excel Outlook PowerPoint
- Ability to work both independently and collaboratively across departments
- Flexibility to work evenings weekends holidays and extended event hours as required
Job Duties
- Assist with the end-to-end ticketing process for all events ensuring accuracy efficiency and timeliness
- Support ticket programming and event builds within ticketing systems while maintaining quality control standards
- Assist in creating and maintaining venue maps and configurations and help coordinate ancillary ticketed events such as VIP packages tour charges and sponsorships
- Help manage ticket inventory including holds releases and pricing updates as directed
- Assist in coordinating with promoters external ticketing platforms Ticketmaster Host TM1 Archtics AXS Project Admission and Panorama and internal departments to support accurate event execution
- Support stadium box office operations on event days including ticket sales and will call distribution in compliance with ticketing policies
- Assist in verifying seating configurations troubleshooting ticketing issues and helping ensure a positive guest experience
- Help prepare settlement attendance and post-show reports
- Serve as Manager on Duty for select events as assigned assisting with ticketing and customer service issue resolution
- Assist with financial reconciliation for daily monthly and event-based reporting in coordination with Finance
- Support tracking of attendance ticket sales and revenue across ticketed events
- Help prepare settlement documentation and reporting for promoters partners and internal stakeholders
- Assist with training scheduling and supervising event day ticketing staff
- Provide guidance and support to ticketing staff to ensure strong customer service and operational standards
- Assist with special projects and other duties as assigned by ticketing leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
