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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $40.31
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Union benefits
Employee assistance program
Training and Development
Job Description
Legends Global is a renowned leader in the live entertainment industry, providing premier services that enhance the fan experience across a variety of large-scale venues. With a commitment to excellence and innovation, Legends Global partners with top venues and promoters to deliver world-class event experiences. Based in Chicago, IL, this established company focuses on operational excellence, cutting-edge technology integration, and outstanding service delivery in the ticketing sector. The organization values a diverse and inclusive workforce and operates under the guidelines of the IATSE Local 750 Collective Bargaining Agreement, emphasizing fair labor practices and comprehensive benefits for its union members.
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Job Requirements
- High school diploma or equivalent
- 2+ years of experience in box office or ticketing in entertainment sports or live events
- Proven ability to manage ticket inventories and work with ticketing software
- Strong communication skills both verbal and written
- Ability to work flexible hours including nights weekends and holidays
- Ability to stand or sit for extended periods during event days
- Detail-oriented with strong organizational skills
- Ability to handle multiple tasks in a fast-paced environment
- Commitment to providing excellent customer service
Job Qualifications
- 2+ years of box office or ticketing experience in entertainment sports or live events large-scale venue experience preferred
- Familiarity with Ticketmaster products Archtics Host TM1 Mobile/Entry AXS preferred
- Strong organizational communication and problem-solving skills
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Word Excel Outlook PowerPoint
- Ability to work both independently and collaboratively across departments
- Flexibility to work evenings weekends holidays and extended event hours as required
Job Duties
- Assist with the end-to-end ticketing process for all events ensuring accuracy efficiency and timeliness
- Support ticket programming and event builds within ticketing systems while maintaining quality control standards
- Assist in creating and maintaining venue maps and configurations and help coordinate ancillary ticketed events such as VIP packages tour charges and sponsorships
- Help manage ticket inventory including holds releases and pricing updates as directed
- Assist in coordinating with promoters external ticketing platforms Ticketmaster Host TM1 Archtics AXS Project Admission and Panorama and internal departments to support accurate event execution
- Support stadium box office operations on event days including ticket sales and will call distribution in compliance with ticketing policies
- Assist in verifying seating configurations troubleshooting ticketing issues and helping ensure a positive guest experience
- Help prepare settlement attendance and post-show reports
- Serve as Manager on Duty for select events as assigned assisting with ticketing and customer service issue resolution
- Assist with financial reconciliation for daily monthly and event-based reporting in coordination with Finance
- Support tracking of attendance ticket sales and revenue across ticketed events
- Help prepare settlement documentation and reporting for promoters partners and internal stakeholders
- Assist with training scheduling and supervising event day ticketing staff
- Provide guidance and support to ticketing staff to ensure strong customer service and operational standards
- Assist with special projects and other duties as assigned by ticketing leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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