Assistant Ticket Office Manager | Full-Time | Iowa Events Center

Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services. Since its inception in 2015, OVG has established itself as a pioneering force in the live entertainment industry, managing a comprehensive platform that covers venue development, venue management, hospitality, and sponsorship sales. The company is renowned for serving a distinguished roster of seven world-class owned venues and numerous clients including iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. This expansive reach not only highlights OVG's significant influence in live entertainment but also its commitment to delivering exceptional experiences for both performers and audiences worldwide.

As a dynamic and rapidly growing company, Oak View Group is dedicated to fostering an inclusive and innovative workplace that embraces diversity. The company believes that diversity, inclusivity, and equitable practices fuel innovation, strengthen team dynamics, enhance customer service, and elevate operational excellence. This ethos is reflected in their commitment to creating environments that celebrate and respect the diverse communities they serve globally. Oak View Group also proudly adheres to equal employment opportunity principles, ensuring that employees and applicants are treated fairly regardless of protected characteristics under federal, state, or local laws.

We are currently seeking an Assistant Ticket Office Manager to join our team. This full-time position plays a critical role in the effective operation of the Ticket Office, overseeing day-to-day ticketing functions, event-related operations, and financial settlements. The Assistant Ticket Office Manager will serve as the primary ticketing liaison for tenant teams and state tournaments, supporting a variety of live events hosted at OVG’s venues. This role is essential for maintaining smooth ticket office operations and ensuring excellent customer experiences during events.

The annual salary for this position ranges from $55,000 to $60,000, reflecting the importance of the role within the organization. Benefits for full-time employees include health, dental, and vision insurance, a 401(k) savings plan with matching contributions, and comprehensive paid time off such as vacation days, sick days, and eleven holidays annually.

In this role, you will be responsible for event buildouts in the Paciolan ticketing system, coordinating critical event information among promoters, building personnel, and the ticketing company. Effective communication and organization are paramount as you manage ticket pricing, seating configurations, and event scaling in collaboration with multiple stakeholders. You will also oversee hiring, training, and supervising full-time and part-time box office staff, ensuring all employees adhere to sales and customer resolution procedures.

Customer service is at the forefront of the Assistant Ticket Office Manager’s duties, requiring prompt, courteous responses to customer inquiries, complaint resolution, and maintaining positive rapport with patrons. The role demands a deep understanding of ticketing data analysis and dissemination to assist promoters and internal teams in making informed pricing, financial, and operational decisions. An ability to work independently and manage multiple projects under tight deadlines is essential.

This is a fast-paced position that requires flexibility to work extended hours, including holidays and weekends when events occur. If you are a dedicated team player with strong organizational skills, a passion for live entertainment, and the ability to thrive in a dynamic environment, this position at Oak View Group provides an excellent opportunity to contribute to world-class event experiences and grow professionally within the industry.