Assistant Store Manager – Pinecrest | $22/HR + Monthly Bonus

Wild Fork is a rapidly growing specialty food retailer known for providing high-quality frozen foods and a unique shopping experience. Focused on delivering exceptional products paired with excellent customer service, Wild Fork operates with a strong commitment to its core values of determination, simplicity, availability, humility, sincerity, discipline, and ownership. The company fosters a supportive and collaborative work environment where employees are encouraged to grow their careers alongside the business. Wild Fork emphasizes training, salesmanship, and leadership as key competencies, making it an ideal workplace for individuals passionate about food retail and customer engagement.

As a Store Team Lead at Wild Fork, you will play a crucial role in supporting store leadership by overseeing daily operations, delegating tasks efficiently, monitoring team performance, and ensuring that store objectives are consistently met. This position involves acting as a vital bridge between the store’s leadership and the front-line sales team. You will be expected to lead by example, fostering an environment of collaboration and encouraging innovative strategies to increase productivity and customer satisfaction.

The Store Team Lead is responsible for delivering a personalized retail experience akin to that of a personal chef, ensuring that all guests receive knowledgeable and attentive service. You will train sales leaders to uphold these standards and impart extensive product knowledge to the team. Taking ownership of customer service issues is also a key aspect of this role, which includes handling complaints professionally and partnering with Customer Service and Quality Assurance teams to resolve concerns following the company’s standard operating procedures.

In this leadership position, you will conduct comprehensive training programs for new hires, ensuring they receive onboarding, continuous education, and product knowledge necessary to excel. Working closely with the Store Sales Leader (SSL), you will schedule shadowing opportunities and training sessions, evaluate employee performance, and encourage ongoing development. Supervising and motivating the sales team with humility and sincerity is essential to maintain a positive and effective work environment.

Operational responsibilities involve managing daily customer service operations including sales processes, order handling, and inventory management. You will support the SSL by monitoring sales KPIs, inventory levels, pricing, and marketing campaigns while ensuring compliance with company policies. In your absence, you will act as the store’s acting leader, upholding operational standards and driving sales performance.

The physical demands of the role require the ability to exert up to 50 pounds of force, frequent standing and walking for extended hours, and occasional exposure to temperature-controlled environments such as walk-in freezers. Wild Fork promotes a work environment that values physical stamina alongside leadership skills.

This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401k retirement plan, higher education programs, paid vacation and holidays, monthly bonus potential, employee product allowances, and exclusive perks such as free shipping and product giveaways. The role requires flexibility in scheduling with varied shifts including early mornings, evenings, weekends, and holidays. Joining Wild Fork as a Store Team Lead means becoming part of a growing family dedicated to great food, exceptional service, and professional growth.