DICK'S Sporting Goods logo

Assistant Store Manager Operations

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Life insurance
Disability insurance

Job Description

DICK'S Sporting Goods is a leading sports retail company dedicated to positively impacting lives through sports. With a commitment to inclusivity and diversity, the company reflects the diverse communities it serves. Known for its extensive range of athletic apparel, footwear, equipment, and accessories, DICK'S Sporting Goods empowers athletes of all ages and abilities to achieve their personal best. The company fosters a collaborative, supportive, and engaging work environment where every team member plays a vital role in building confidence and excitement among customers. Working at DICK'S Sporting Goods means joining a team that values innovation, authenticity, and continuous improvement.

The role of Assistant Store Manager of Operations is a key leadership position within DICK'S Sporting Goods stores. This position focuses on driving operational excellence and efficiency in a fast-paced retail environment. As an Assistant Store Manager of Operations, you will be responsible for coaching and developing team members, optimizing store processes, and ensuring smooth execution of both front-of-house and back-of-house activities. This role requires a collaborative mindset, a strong focus on accountability, and the ability to lead a diverse team toward outstanding performance. You will partner closely with the Store Manager to develop and implement business growth plans, forecast sales trends, and identify operational opportunities that support long-term success. Your leadership will contribute significantly to creating an outstanding athlete experience through high standards in merchandising, presentation, customer service, and team performance.

Additionally, as an Assistant Store Manager of Operations, you will take charge of managing supervisors, developing talent through hands-on coaching, conducting performance reviews, and making key hiring and termination decisions. You will enforce company policies and procedures to ensure compliance with safety, loss prevention, and operational standards. This position demands strong communication skills, a passion for sports retail, and a commitment to fostering an inclusive and respectful store environment for both teammates and athletes. By joining DICK'S Sporting Goods, you'll become part of a world-class team where you are empowered from day one to make a meaningful difference every time you step onto the sales floor.

Job Requirements

  • High school diploma or equivalent
  • 1 to 3 years of experience
  • 1 to 3 years of retail management or customer-focused experience

Job Qualifications

  • High school diploma or equivalent
  • 1-3 years experience
  • 1-3 years of retail management or customer-focused experience

Job Duties

  • Collaborates with the Store Manager to develop and execute full-year business growth plans including forecasting and planning over 90 days out
  • Directly manages a team of Captains (Supervisors) and indirectly manages broader store team through coaching and development
  • Ensures company merchandising and presentation standards are maintained including floor sets, signage, and inventory presentation
  • Leads and drives company programs such as customer loyalty and warranty sales
  • Executes and validates key training initiatives and ensures all teammates are trained for elevated athlete experiences
  • Partners with Store Manager on long-range workforce planning and approves Captain staffing plans
  • Oversees payroll and staff scheduling to align with budget and sales trends
  • Manages hiring and termination decisions for Captains and hourly staff
  • Holds teammates accountable for operational guidelines, brand standards, customer service, and company policies
  • Maintains store safety, loss prevention, and operational procedures
  • Creates an inclusive store environment where everyone is treated with respect.

Job Criteria

Experience

Mid Level (3-7 years)


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