SmartStop Self Storage logo

Assistant Store Manager NO NIGHTS! Tues - Sat 9:30AM to 5:30PM

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $24.00 - $25.00
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Work Schedule

Standard Hours
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Benefits

employee discount
Dental Insurance
Employee assistance program
Health Insurance
Disability insurance
401(k) matching
Paid Time Off
401(k)
Vision Insurance
Flexible spending account
Life insurance

Job Description

SmartStop Self Storage (NYSE: SMST) is a prominent and rapidly expanding operator in the self-storage industry across North America. Based in Ladera Ranch, California, the company owns, operates, or manages more than 460 properties in 35 U.S. states and Washington D.C., as well as in four Canadian provinces, encompassing over 35 million rentable square feet of storage space. SmartStop’s workforce of over 1,000 employees plays a crucial role in delivering an outstanding customer experience, a fact underscored by the company’s receipt of Newsweek's Best Customer Service award for three consecutive years (2021-2023) and the Reputation 800 Award in 2023. Additionally, the company has been recognized as a Top Workplace in Orange County for two straight years, reflecting a strong, employee-centered workplace culture.

The role of the Assistant Store Manager at SmartStop is a vital leadership position within the company’s operational framework at Store #1435 and Store #1436 located in Santa Clara, CA. This position offers a unique opportunity for candidates who thrive in fast-paced environments, who enjoy problem-solving, and who are committed to delivering excellent customer service. The Assistant Store Manager will be involved in diverse tasks ranging from leasing storage units and parking spaces, managing and motivating a team, maintaining the physical premises, to engaging directly with tenants to ensure their satisfaction and resolve any issues. With working hours from Tuesday to Saturday, 9:30 AM to 5:30 PM, this role eliminates night shifts, offering an attractive work-life balance. Compensation begins at $24.00 to $25.00 per hour, plus bonus incentives, highlighting the company’s commitment to rewarding its employees’ contributions.

The ideal candidate for this role will demonstrate keen organizational skills, attention to detail, and the ability to stay composed and resourceful when managing multiple responsibilities. Responsibilities include handling monetary transactions, preparing rental agreements, promoting self-storage solutions, executing light maintenance tasks, and maintaining the property’s overall appearance. The role also requires reliable transportation, a valid driver’s license, and current auto insurance, alongside compliance with a background check. SmartStop prides itself on fostering an inclusive environment and encourages individuals from diverse backgrounds to apply, reinforcing its commitment to diversity, equity, and inclusion.

Working at SmartStop means being part of a company that values employee growth and development, evidenced through benefits such as monthly bonus plans, comprehensive health, dental, and vision insurance, paid time off, 401(k) matching, life and disability insurance, and employee assistance programs. Additional perks include various discounts on health, fitness, legal services, entertainment, and technology products. Overall, this role provides a rewarding career path with a reputable and forward-thinking company that is transforming the self-storage landscape.

Job Requirements

  • Reliable transportation
  • Valid driver’s license
  • Current auto insurance
  • Ability to pass a background check
  • Availability to work Tuesday through Saturday 9:30 AM to 5:30 PM
  • Legal authorization to work in the United States
  • Ability to handle monetary transactions accurately

Job Qualifications

  • High school diploma or equivalent
  • Experience in customer service or retail sales preferred
  • Excellent communication skills
  • Ability to work both independently and as part of a team
  • Strong organizational and problem-solving abilities
  • Adaptability to change
  • Positive attitude and professional demeanor

Job Duties

  • Rent storage units
  • Prepare rental agreements
  • Handle monetary transactions and banking activities
  • Clean vacated units and general property areas
  • Promote and sell self-storage solutions to potential customers
  • Perform light maintenance tasks
  • Maintain working knowledge of all products and services
  • Ensure general curb appeal
  • Maintain good tenant relationships
  • Follow company policies and procedures
  • Participate in background checks
  • Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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