Assistant Store Manager - Jacksonville Florida

Five Below is a dynamic and rapidly growing specialty value retailer known for its unique retail concept that offers a broad assortment of high-quality, trend-right merchandise targeted at teen and pre-teen customers. With more than 20,000 dedicated associates across its expanding network of stores, Five Below has cultivated a culture centered on fun, innovation, and customer engagement. The company takes pride in creating an exciting shopping environment where customers can discover the newest and coolest products priced at $5 or less, encouraging them to say 'yes' every time. This commitment to delivering unbeatable value and an engaging in-store experience has been key to Five Below's sustained growth and success in the competitive retail marketplace.

At Five Below, the work environment is vibrant and inclusive, where associates are motivated to bring their best selves with creativity, passion, and energy. The company’s core values, known as The Five Below Way, emphasize respect, teamwork, and customer-centric service, aiming to make every workplace a WOWplace. Associates at Five Below enjoy a culture that fosters personal and professional growth through continuous learning opportunities, collaborative teamwork, and a supportive leadership style. Employment with Five Below is hourly, with this position starting at $17.00 per hour, reflecting the company’s dedication to providing competitive compensation that matches the important role each employee plays in the organization.

This role specifically involves working as a vital part of the store leadership team, primarily focused on front-end operations and customer service excellence. The selected associate will be responsible for ensuring that all crew members deliver an outstanding customer experience by adhering to the B.E.S.T. customer service philosophy. This includes training employees on this approach to guarantee every guest enjoys a fast, friendly, and satisfying checkout experience. The role demands strong leadership to achieve and sustain customer service score goals as directed by the District Manager, reinforcing Five Below’s brand promise.

In addition to coaching and supervising the crew, the position involves overseeing front-end merchandising — including items like candy, soda, and snacks — to ensure displays meet or exceed Five Below’s brand standards. Practical responsibilities include managing opening and closing procedures, maintaining cleanliness and orderly recovery on the sales floor, and ensuring all front-end equipment is functional and associates are knowledgeable about incorporating relevant services.

The role also requires stepping in for the Store Manager as needed, showcasing the breadth of responsibility and trust placed in this position. Close collaboration with the Store Manager ensures that recruitment, training, coaching, and development efforts align with overall store objectives. Further duties include responding timely and effectively to corporate communications, participating in merchandising and World Recovery operations, and performing essential maintenance tasks such as cleaning and stocking.

To excel in this role, candidates must demonstrate excellent communication skills, creativity, multitasking ability, and composure under pressure. The position requires frequent physical activity such as operating cash registers, handling merchandise up to 25 pounds, ascending ladders, and continuous movement across the sales and stock areas. Flexibility in scheduling is necessary to accommodate varied store hours, including evenings, weekends, and occasional overnight shifts or travel.

In summary, joining Five Below means becoming part of a vibrant, people-first company that is passionate about creating incredible customer experiences while fostering an inspiring and enjoyable workplace. If you are enthusiastic, motivated, and eager to contribute to a winning retail environment, this opportunity will position you for professional growth and success within a thriving brand.