Assistant Store Manager - Customer Experience

PetSmart is one of the leading pet specialty retailers in North America, known for its commitment to serving pets and their families. Founded in 1986, PetSmart operates more than 1,600 stores across the United States, Canada, and Puerto Rico, offering a wide range of products and services designed to enhance the lives of pets and their owners. This includes pet grooming, training, boarding, and adoption services, along with a vast selection of pet food, supplies, and accessories. PetSmart’s corporate philosophy, "Anything for Pets," underscores its dedication to creating meaningful and positive experiences for pets and the people who love them. The company emphasizes a culture of teamwork, employee development, and customer satisfaction, making it a highly regarded employer in the retail and pet care industry. Job seekers attracted to roles that blend retail management with a passion for animals find PetSmart an ideal workplace with opportunities for career growth and development. PetSmart offers full-time employment opportunities with competitive hourly wages, quarterly incentives based on performance, and a comprehensive benefits package that supports the well-being and advancement of its associates.

The Assistant Store Manager Customer Experience at PetSmart plays a critical leadership role in ensuring an exceptional experience for the pet parents who shop at and use the services of the store. This role requires a dynamic individual who embodies the company's core values and vision by creating a welcoming and supportive environment for associates and customers alike. The Assistant Store Manager, often referred to as the Experience Leader, works directly with store teams to uphold store standards, ensure the safety and well-being of pets, and drive business results through effective people leadership and operational management. Responsibilities for this position include leading hiring and training efforts, coaching and developing associates, managing daily store operations, and ensuring compliance with company policies and ethical standards. This role demands excellent communication skills, strong organizational capabilities, and the ability to perform efficiently under pressure while maintaining a positive attitude. The Assistant Store Manager also oversees important store functions such as services including grooming, training, hotel stays for pets, and live pet adoption events, ensuring these offerings meet high-quality standards and customer satisfaction.

In this role, the Assistant Store Manager is essential to delivering the PetSmart brand promise by actively engaging with both associates and customers to promote a culture of empowerment and continuous improvement. This includes managing staffing, controlling expenses, and driving sales growth while overseeing the safety and comfort of the animals in store care. The job requires physical stamina as it involves frequent standing, walking, lifting, and sometimes moving heavy items or animals, as well as exposure to moderate noise levels and pet-related environments. PetSmart values diversity and inclusivity and provides reasonable accommodations for individuals with disabilities. This full-time position offers paid weekly compensation, health and wellness benefits, 401k plan with company match, paid time off, associate discounts, tuition assistance, career pathing, and development opportunities designed to support a thriving and fulfilling career in retail management within the pet industry. Joining PetSmart means becoming part of a passionate team united by a shared love for pets and a commitment to creating positive, meaningful moments for customers and their furry family members every day.