Assistant Store Manager - Customer Experience

PetSmart is a leading specialty pet retailer in North America, renowned for its commitment to providing exceptional products, services, and experiences for pets and their families. With a presence across the United States, Canada, and Puerto Rico, PetSmart offers a wide selection of pet supplies, including food, toys, grooming, training, and services such as salon treatments, daycare, and boarding. Dedicated to the well-being and happiness of pets, PetSmart has built its reputation on a foundation of compassion, expertise, and community involvement. The company employs over 50,000 associates, all united by a shared passion for animals and a dedication to customer service excellence.

Working at PetSmart means joining a vibrant, inclusive workplace where associates are empowered and equipped with the tools and resources needed for success and professional growth. The company fosters a culture of respect, development, and teamwork, encouraging employees to contribute ideas and take initiative in a collaborative environment. PetSmart offers comprehensive benefits, competitive pay, and career pathing opportunities, making it an excellent choice for individuals passionate about pets and retail management.

The Assistant Store Manager Customer Experience role at PetSmart is a pivotal leadership position responsible for supporting store operations and enhancing the customer journey while safeguarding the health and safety of pets in the store’s care. This role involves driving the store’s culture, leading and developing the store team, and executing strategies that contribute to achieving sales, customer satisfaction, and operational goals. As an Experience Leader, the Assistant Store Manager acts as a key liaison between associates and store leadership, ensuring alignment with company values and policies.

The role demands a hands-on leader who excels in multitasking and problem-solving under pressure, maintaining a composed, positive attitude while managing store activities and addressing both associate and customer needs. Responsibilities include overseeing recruiting and hiring efforts, coaching and mentoring associates, managing daily operational tasks, and coordinating store events and marketing initiatives. The Assistant Store Manager also plays a crucial role in maintaining store standards, ensuring compliance with safety and ethical guidelines, and continuously seeking opportunities for service and operational improvements.

PetSmart is dedicated to offering a flexible, rewarding work environment where full-time associates enjoy benefits like health and wellness coverage, 401k plans with company match, paid time off, tuition assistance, and associate discounts. This position is paid hourly and may be eligible for quarterly incentives based on store performance and earnings. The commitment to diversity and equal opportunity is paramount at PetSmart, as the company embraces unique perspectives and provides accommodations for individuals with disabilities throughout the application process.

This role requires applicants to have a passion for pets and people, strong leadership and organizational skills, and the ability to navigate the fast-paced retail environment effectively. The Assistant Store Manager Customer Experience position represents a unique opportunity to make a meaningful impact every day by creating memorable moments for pet parents and contributing to the success of a leading pet care brand.