Job Overview
Compensation
Hourly
Exact $16.00
Work Schedule
Standard Hours
Benefits
Paid on-the-job training
Comprehensive new hire program
Access to learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
multiple medical insurance options
Traditional 401(k) and Roth 401(k) plan
Company-Sponsored Life and AD&D Insurance
Basic and enhanced voluntary benefits
Employee assistance program
Employee Discounts
Paid Time Off
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States, operating over 1,500 brick-and-mortar locations across 24 states along with online product offerings in 20 states. They represent more than 10 well-known brands that provide critical short-term financial services to customers when they need it most. The Company prides itself on its commitment to customer-centric service, community involvement, and a values-driven approach to business. The Community Choice Financial Family is recognized as a Military Friendly Employer and Military Friendly Spouse Employer for multiple years and has been honored as a Top Employer for Hispanic and Latinos and one of America’s Greatest Workplaces in Financial Services. The organization emphasizes professional growth, inclusive culture, and a dedication to support both employees and the broader community. For more information, interested candidates are encouraged to visit their career page at www.ccffamilyofbrands.com/explore-careers.
The Assistant Store Manager (ASM) role in Houston, TX, offers an exciting opportunity for motivated individuals to develop leadership skills while directly supporting customers with their financial needs. This position is full-time with an hourly wage of $16.00 and provides a robust total compensation package including extensive benefits and paid training. As an ASM, you will gain hands-on experience running a store by driving account management, customer outreach, and risk management. You will play an integral role in maximizing customer success by tailoring financial services to meet their specific needs, assessing and processing financial transactions such as loan or pawn applications and check cashing, and ensuring accuracy in account and customer information management.
The role is performance-driven and people-first, focusing on developing your management potential and providing coaching and support to Customer Service Representatives. ASM responsibilities include overseeing recovery processes, participating in marketing efforts, maintaining store security and compliance to policies and regulations, and facilitating store operations including opening and closing duties. You will also have the opportunity to enrich your experience with on-site activities like vehicle appraisals and community events.
Community Choice Financial offers career advancement paths through performance-based opportunities and leadership development programs. The company provides access to a comprehensive learning management system, cross-brand training, educational reimbursement, and a key holder program aimed at preparing you for higher roles within the organization. Employees receive multiple medical coverage choices, retirement plans with company match, company-sponsored life and AD&D insurance, and various voluntary benefits such as dental, vision, disability coverage, accident protections, and more. Paid time off, mental health resources, employee discounts, and a supportive team environment round out a fulfilling and growth-oriented work experience. This is a unique chance to join a respected, inclusive employer that invests heavily in your future and promotes from within. If you are bilingual, have leadership potential, and are looking for a dynamic role in financial services retail, the Assistant Store Manager position is an excellent step forward in your career.
The Assistant Store Manager (ASM) role in Houston, TX, offers an exciting opportunity for motivated individuals to develop leadership skills while directly supporting customers with their financial needs. This position is full-time with an hourly wage of $16.00 and provides a robust total compensation package including extensive benefits and paid training. As an ASM, you will gain hands-on experience running a store by driving account management, customer outreach, and risk management. You will play an integral role in maximizing customer success by tailoring financial services to meet their specific needs, assessing and processing financial transactions such as loan or pawn applications and check cashing, and ensuring accuracy in account and customer information management.
The role is performance-driven and people-first, focusing on developing your management potential and providing coaching and support to Customer Service Representatives. ASM responsibilities include overseeing recovery processes, participating in marketing efforts, maintaining store security and compliance to policies and regulations, and facilitating store operations including opening and closing duties. You will also have the opportunity to enrich your experience with on-site activities like vehicle appraisals and community events.
Community Choice Financial offers career advancement paths through performance-based opportunities and leadership development programs. The company provides access to a comprehensive learning management system, cross-brand training, educational reimbursement, and a key holder program aimed at preparing you for higher roles within the organization. Employees receive multiple medical coverage choices, retirement plans with company match, company-sponsored life and AD&D insurance, and various voluntary benefits such as dental, vision, disability coverage, accident protections, and more. Paid time off, mental health resources, employee discounts, and a supportive team environment round out a fulfilling and growth-oriented work experience. This is a unique chance to join a respected, inclusive employer that invests heavily in your future and promotes from within. If you are bilingual, have leadership potential, and are looking for a dynamic role in financial services retail, the Assistant Store Manager position is an excellent step forward in your career.
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Background check required
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- moving and transporting up to 25 pounds
- moving inside and outside of the store
- and operating mechanical controls, such as a keyboard
Job Qualifications
- Bilingual (English/Spanish)
- A high school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Job Duties
- Maximize customer success by offering financial services that fit their needs
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
- Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
- Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
- Maintain customer information in the point of sale (POS) system with accuracy and integrity
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
- Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
- Help conduct store audits, create reports, and compile financial data to further ensure compliance
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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