Assistant Store Manager

Goodwill of Central and Northern Arizona (GCNA) is a well-established nonprofit organization dedicated to improving communities by empowering individuals, strengthening families, and building stronger neighborhoods. Operating as a leading retail and community service provider, GCNA transforms donated goods into valuable resources that generate funding for community programs and workforce development initiatives. With multiple retail locations spread throughout Central and Northern Arizona, the organization offers job training, education, and career development services at no cost, focusing on helping people find employment and gain independence. GCNA's commitment to fostering a diverse and inclusive working environment is reflected in its core values of Trust, Collaboration, Engagement, Ownership, and Innovation. Members of its team play an integral role in the nonprofit’s mission-driven impact, aiming to enrich lives and sustain communities.

The Sales Floor Leader position at Goodwill of Central and Northern Arizona is a front-line leadership role crucial to the daily operation and success of a retail store. This position carries a starting annual salary of $47,000, with eligibility for monthly performance bonus payouts of up to $1,000 based on achieving performance goals. Sales Floor Leaders are responsible for managing the sales floor activities that drive store revenue and operating income, while supporting Goodwill's mission of ending unemployment through effective retail operations. The role blends people management, operational oversight, customer service excellence, inventory control, donation processing, financial management, and staff training and development.

In this capacity, the Sales Floor Leader leads by example, ensuring that the store environment is clean, welcoming, and consistent with Goodwill’s brand standards. They oversee staffing, scheduling, and team member performance, coaching and developing associates to meet store goals. This position also requires strong community relations efforts, partnering with local businesses and organizations to promote Goodwill’s mission and act as an ambassador. The Sales Floor Leader must maintain compliance with policies and procedures and collaborate with departmental support functions including Asset Protection, Human Resources, Safety, and Finance.

To excel in this role, candidates must have at least one year of retail management and customer service experience. Proficiency in Microsoft Office Suite is essential, as is the ability to communicate effectively in English and pass background checks and drug screenings where applicable. Goodwill offers extensive benefits beginning the first of the month following 60 days of employment, which include multiple medical, dental, and vision plans, a 401K retirement plan, employer-funded health accounts, life insurance, employee assistance programs, and paid time off including sick leave, vacation, and holidays.

Joining Goodwill of Central and Northern Arizona offers the opportunity to make meaningful community impact through hands-on leadership within a respected nonprofit organization. The Sales Floor Leader position represents a chance to engage in a dynamic retail environment that values team strength, employee growth, and cultural change strategies. Goodwill prides itself on a respectful and collaborative workplace and encourages candidates from diverse backgrounds to apply. This role requires commitment, flexibility, and a passion for supporting Goodwill’s life-changing services that help individuals build better futures and contribute positively to local communities.