Assistant Store Manager

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Standard Hours

Benefits

Paid training

Comprehensive new hire program

E-learning modules

Cross brand training

Key Holder Program

Performance-based promotion

Educational Reimbursement

Medical insurance

telemedicine

Medical spending accounts

401(k) retirement plan

Life and AD&D insurance

Dental Insurance

Vision Insurance

disability plans

Supplemental Insurance

Employee assistance program

Retail Discounts

Paid Time Off

Job Description

Community Choice Financial Family of Brands is a leading consumer specialty finance organization based in the United States, operating over 1,500 brick-and-mortar stores across 24 states, as well as offering online financial products to customers in 20 states. The Company is known for its commitment to supporting customers through providing access to short-term financial services whenever they need them, empowering communities with real financial solutions. Among the eleven distinctive brands that make up the Community Choice Financial Family, the Company is recognized for creating career growth opportunities, investing in employee development, and fostering an inclusive and performance-driven workplace culture. The Company has earned multiple accolades such as being named a Military Friendly Employer and a Top Employer for Hispanic and Latinos, highlighting its dedication to diversity and inclusion, employee support, and excellent work environments.

The role of Assistant Store Manager (ASM) at Community Choice Financial in Lenoir City, Tennessee, offers an excellent opportunity for driven individuals keen on building leadership skills in the fast-paced retail finance sector. The ASM supports the store’s operations and customer service, directly impacting financial outcomes and customer satisfaction. With an hourly wage starting at $16.00, this full-time position combines hands-on management experience with a comprehensive training program, including paid on-the-job training, e-learning resources, and cross-brand opportunities in the vast Community Choice Financial network. The ASM role is designed to develop leadership potential, coaching capabilities, and financial service expertise, preparing candidates for higher-level management positions through performance-based career advancement and structured educational reimbursements.

As an Assistant Store Manager, you will be responsible for supporting account management, customer outreach, risk assessment, and ensuring compliance with company policies and legal regulations. The role mixes office duties with field activities such as on-site vehicle appraisals and community marketing events. You will be involved in opening and closing store procedures, financial data compilation, and customer data management in the POS system. The position demands multitasking abilities, proficiency with technology and communication systems, and a commitment to maintaining store appearance and safety. This role is ideal for individuals seeking a people-first, performance-driven work environment that values development, recognition, and diversity. If you are ready to strengthen your leadership and operational skills while making a positive impact in your community, this is a compelling career step within a nationwide financial services company that prizes inclusion and employee growth.

Job Requirements

Must have a high school diploma or equivalent
At least one year experience in customer service, sales, or retail
Minimum of three months supervisory, key holder, or leadership experience
Excellent verbal and written communication skills
Proficient in phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years old (19 in Alabama)
Possess a valid driver’s license, auto insurance, and personal vehicle for work use (mileage reimbursed)
Successful background check
Ability to stand for long periods, move or lift up to 25 pounds, and operate store equipment
Willingness to work full time, including weekends
Ability to work in a fast-paced environment with multitasking

Job Qualifications

A high school diploma or equivalent
Minimum one year experience in customer service, sales, or retail
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years of age (19 in Alabama)
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Background check required
Ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls

Job Duties

Maximize customer success by offering financial services that fit their needs
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
Maintain customer information in the point of sale (POS) system with accuracy and integrity
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Help conduct store audits, create reports, and compile financial data to further ensure compliance
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
Conduct additional tasks as directed by leadership
Maintain a full-time work schedule with regular, in-person attendance, including weekends