Assistant Store Manager

San Jose, CA, USA|

Job Overview

Compensation

Hourly

Range $21.95 - $33.31

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

401(k)

Career Development

flexible scheduling

Job Description

Ross Stores, Inc. is a prominent off-price retail chain, operating over 2,200 stores nationwide with a proven history of success and continuous growth. Established as a Fortune 500 company, Ross is committed to delivering high-quality brands and on-trend merchandise at exceptional savings to its customers, fostering a dynamic and exciting treasure hunt shopping experience. With corporate headquarters located in Dublin, California, and additional buying offices in major markets such as New York City, Los Angeles, and Boston, Ross plays a significant role in the retail industry. The company also maintains eight distribution centers across the country, contributing to its extensive supply chain and operational success. In 2025, Ross achieved revenues of $22.8 billion, underscoring its market leadership and robust financial health. Ross prides itself on an inclusive work environment, emphasizing continuous learning and professional development opportunities that support its teams' growth and excellence. The company values its diverse workforce, promotes teamwork, and is actively engaged in fostering diversity, equality, and inclusion in all aspects of its business operations and community involvement. This cultural commitment enhances Ross's reputation as an employer of choice and a positive community force.

The position available is Assistant Store Manager, which plays a pivotal role in supporting the Store Manager by overseeing all operational areas assigned and ensuring adherence to company policies concerning customers, associates, and merchandising. This role requires mastering all phases of store operations and stepping into the Store Manager’s responsibilities in their absence to guarantee consistent compliance with company standards and best practices. The Assistant Store Manager helps lead operational excellence by maximizing productivity, managing store performance analytics, scheduling associates appropriately, and ensuring adherence to state, local, and federal regulations. This role also involves recruiting, training, and developing staff, assisting in managing controllable expenses and payroll administration, and upholding a safe and secure store environment. Additionally, the Assistant Store Manager oversees customer service initiatives, merchandise presentation, loss prevention activities, and promotes the company’s brand and professional appearance standards within the store. They play a key part in maintaining a clean and shopper-friendly environment, managing merchandise recovery and markdowns, and facilitating store inventory processes. The compensation for this role ranges from $21.95 to $33.31 per hour, based on experience and qualifications, representing a comprehensive total rewards package tailored to individual and location-specific factors. This role offers a substantial opportunity for career growth within a respected retail leader known for its commitment to success, teamwork, and community impact.

Job Requirements

Ability to use all store equipment, including PDTs, registers and PC as required
ability to spend up to 100% of working time standing, walking, and moving around the store
ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
ability to occasionally push, pull and lift more than 25 lbs
ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
certain assignments may require other qualifications and skills

Job Qualifications

Two or more years of store or assistant store manager experience in a retail environment
must demonstrate the ability to supervise, motivate and communicate positively to store associates at all levels
ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion
ability to set priorities and exercise independent judgment
maintain high quality of customer service
fluency in English
ability to work evenings and weekends
ability to perform basic mathematical calculations commonly used in retail environments

Job Duties

Leads all company best practices and maximizes productivity by minimizing steps and touches while working
assists in the analysis of store reports to evaluate controllable expenses and overall store performance
communicates any variances to company standards to the store manager
ensures proper scheduling of associates to meet business objectives
ensures compliance with all state, local and federal regulations
responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
assists in recruiting, hiring, training and developing non-exempt associates
ensures compliance of Ross personnel policies and procedures
assists with associate relations issues by communicating any incidents to the store manager or district manager as needed
assists in the management of and continuous monitoring of actual expenditures to be within budget
controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
practices safe behaviors and ensures all associates understand and can execute emergency operating procedures
maintains adherence to company safety policies and ensures the safety of associates and customers
assists in the facilitation of monthly safety meetings
treats all customers, associates, and other leaders with respect
demonstrates courtesy, friendliness, and professionalism at all times
supervises and coaches retail associates in providing efficient and friendly service at registers, customer service desk, fitting rooms, and sales floor
represents and supports the company brand at all times
maintains and models a professional appearance in accordance with company dress code
manages store to ensure a clean, neat, easy to shop environment
ensures recovery, sizing and markdowns are completed to company standards
ensures merchandise is presented and organized according to company merchandising guidelines
urgently manages merchandise processing to the sales floor within expected company timeframe
assists with training associates on loss prevention awareness and store shortage goals
safeguards confidential information, cash and credit card information and merchandise
assists in leading the annual inventory process including preparation and execution of inventory guidelines
monitors mark-out-of-stock policy to ensure proper administration
ensures public view monitor system is maintained properly