Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,000.00 - $1.00
Benefits
Medical Plans
Health Reimbursement Account
Dental plans
vision plan
401k
Life insurance
Employee assistance program
Paid Time Off
Paid holidays
Job Description
Goodwill of Central and Northern Arizona (GCNA) is a respected nonprofit organization that plays a crucial role in empowering individuals, strengthening families, and building stronger communities throughout the Arizona region. GCNA operates multiple retail stores that help fund its mission of ending unemployment by providing no-cost career development, training, and education services to people in need. Founded on the values of trust, collaboration, engagement, ownership, and innovation, the organization creates an inclusive workplace culture focused on community impact and sustainable success. With numerous retail locations and community programs, GCNA commits to both social good and excellent retail operations to sustain and grow its outreach.
The Retail Store Supervisor position at Goodwill of Central and Northern Arizona is a pivotal role responsible for overseeing the daily operations of the sales floor at one of their retail stores. This full-time role offers a starting annual salary of $47,000 and the potential to earn a monthly performance bonus of up to $1,000 based on meeting performance goals. As a key member of the retail management team, the Retail Store Supervisor leads and supports store associates, ensuring a high standard of customer service and operational excellence. The role includes managing financial aspects such as payroll and operating costs, controlling inventory, supervising donation processing, and fostering the professional development of store team members through effective training programs.
The Retail Store Supervisor acts as both a leader and a Goodwill ambassador, promoting the organization’s mission within the community while maintaining a clean, organized, and inviting store environment that reflects the Goodwill brand. The position requires strong interpersonal skills to manage customer interactions, handle complex sales transactions including returns, and resolve conflicts through de-escalation techniques. Flexibility is essential, as the supervisor may be asked to travel between multiple GCNA locations and handle shifts including closing responsibilities. This role involves coordination with other departments such as Asset Protection, Human Resources, Safety, and Finance to ensure compliance and drive business goals.
Moreover, the Retail Store Supervisor contributes to building a high-performing team by guiding staff performance, managing disciplinary actions, and facilitating continuous improvement through coaching and performance reviews. The role plays an important part in advancing company culture change initiatives to foster a positive, collaborative work environment. Joining the Goodwill of Central and Northern Arizona retail team offers a unique opportunity to combine retail management skills with meaningful social impact, working for an organization recognized for its ethical business practices and commitment to workforce development, diversity, and inclusion.
The Retail Store Supervisor position at Goodwill of Central and Northern Arizona is a pivotal role responsible for overseeing the daily operations of the sales floor at one of their retail stores. This full-time role offers a starting annual salary of $47,000 and the potential to earn a monthly performance bonus of up to $1,000 based on meeting performance goals. As a key member of the retail management team, the Retail Store Supervisor leads and supports store associates, ensuring a high standard of customer service and operational excellence. The role includes managing financial aspects such as payroll and operating costs, controlling inventory, supervising donation processing, and fostering the professional development of store team members through effective training programs.
The Retail Store Supervisor acts as both a leader and a Goodwill ambassador, promoting the organization’s mission within the community while maintaining a clean, organized, and inviting store environment that reflects the Goodwill brand. The position requires strong interpersonal skills to manage customer interactions, handle complex sales transactions including returns, and resolve conflicts through de-escalation techniques. Flexibility is essential, as the supervisor may be asked to travel between multiple GCNA locations and handle shifts including closing responsibilities. This role involves coordination with other departments such as Asset Protection, Human Resources, Safety, and Finance to ensure compliance and drive business goals.
Moreover, the Retail Store Supervisor contributes to building a high-performing team by guiding staff performance, managing disciplinary actions, and facilitating continuous improvement through coaching and performance reviews. The role plays an important part in advancing company culture change initiatives to foster a positive, collaborative work environment. Joining the Goodwill of Central and Northern Arizona retail team offers a unique opportunity to combine retail management skills with meaningful social impact, working for an organization recognized for its ethical business practices and commitment to workforce development, diversity, and inclusion.
Job Requirements
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management
- One-year customer service experience
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable for position
- Ability to speak and read English proficiently
Job Qualifications
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management required
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to speak and read English proficiently
Job Duties
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
- Ensures payroll costs and operating costs are managed to budget
- Ensures Team Members deliver excellent customer service to donors and customers
- Works to de-escalate customer situations while finding an appropriate solution
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Partners with community businesses and organizations to promote Goodwill mission
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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