Assistant Store Manager

Scottsdale, AZ, USA|Onsite

Job Overview

Compensation

Salary

Range $47,000.00 - $1.00

Benefits

Medical insurance

Dental Insurance

vision plan

401k

Life insurance

Employee assistance program

Paid Time Off

Paid holidays

Job Description

Goodwill of Central and Northern Arizona (GCNA) is a well-established nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities. Located in Scottsdale, Arizona, GCNA operates numerous retail stores whose revenues support its mission of ending unemployment by providing no-cost career development, training, and educational services. The organization’s vision is to create an inclusive and welcoming environment where everyone can thrive while upholding its core values of Trust, Collaboration, Engagement, Ownership, and Innovation.

This particular opportunity is for a Sales Floor Lead at one of GCNA's retail store locations. The position offers an annual starting salary of $47,000 and is eligible for a monthly performance bonus of up to $1,000 based on achieving performance goals. This role is integral in driving the daily operations of the sales floor and assisting with production room management, which directly supports GCNA’s mission by optimizing store performance and customer experience.

As a Sales Floor Lead, you will be responsible for leading and developing the store team to deliver exceptional customer service, ensuring inventory control, managing financial goals, and maintaining a clean and branded store environment. Your leadership will impact operating income, revenue, and production targets on a daily, monthly, quarterly, and yearly basis. You will partner with team members, other departments, and community organizations, serving as an ambassador of Goodwill’s mission to promote and build community relationships.

In this role, you will oversee payroll and operating costs to ensure they remain within budget, handle complex sales transactions including returns, and act as a key holder and closing shift manager when needed. You will work collaboratively with support functions like Asset Protection, Human Resources, Safety, and Finance to maintain compliance with policies and regulations. Building a high-performing team will be a priority, for which you will conduct performance management activities such as coaching, discipline, staffing, compensation, and training. Your efforts will also include driving culture change initiatives and modeling GCNA’s core values.

Goodwill of Central and Northern Arizona offers a comprehensive Total Rewards package that begins the first of the month following 60 days of employment, including multiple medical, dental, and vision plans, employer-funded health reimbursement account (HRA), 401K, life insurance, employee assistance program, paid time off, and paid holidays. Joining GCNA means becoming a valued member of a community-focused organization committed to making a meaningful impact on individuals’ lives and the local community. The organization encourages professional growth and offers opportunities for job advancement across its network of stores.

GCNA is an equal opportunity employer that values diversity and inclusion. They strongly support accommodating individuals with disabilities under the Americans with Disabilities Act and provide contact options for applicants who may require assistance during the application process. The organization also warns candidates about phishing scams and emphasizes secure communication protocols to protect applicants' personal and financial information.

Job Requirements

High school diploma, GED, or equivalent work experience
One-year work experience in retail management
One-year customer service experience
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen
Ability to speak and read English proficiently

Job Qualifications

High school diploma, GED, or equivalent work experience
One-year work experience in retail management required
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen where applicable
Ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
Monitors product levels daily to achieve bottom line sales budget against targets
Ensures payroll costs and operating costs are managed to budget
Ensures Team Members deliver excellent customer service to donors and customers
Works to de-escalate customer situations while finding an appropriate solution
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Partners with community businesses and organizations to promote Goodwill mission
Serves as a Goodwill ambassador to the community
Leads the day-to-day operations of the sales floor
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
Processes complex sales transactions, including customer returns
Ensures that Team Members are operating per company standards and procedures
Travels to other GCNA locations to assist stores and attend training
Transfers to different stores as needed due to business demands
Partners with support departments to ensure compliance and business goals
Builds a high-performing team
Manages performance including coaching, discipline, improvement plans, and reviews
Supports staffing, compensation, and development of Team Members
Drives company culture change efforts and change management
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, Innovation
Performs other related duties as assigned