Assistant Store Manager

Phoenix, AZ, USA|Onsite

Job Overview

Compensation

Salary

Range $47,000.00 - $1.00

Benefits

Medical Plans

Employer funded health reimbursement account

Dental plans

vision plan

401k

Employer Paid Life Insurance

Employee assistance program

Paid Time Off

Paid holidays

Job Description

Goodwill of Central and Northern Arizona (GCNA) is a renowned nonprofit organization that plays a significant role in empowering individuals, strengthening families, and building stronger communities. With a mission to end unemployment by providing no-cost career development, training, and education services, GCNA is deeply invested in creating inclusive and welcoming environments for employees and customers alike. The organization operates multiple retail store locations throughout Central and Northern Arizona, where sales proceeds help fund critical programs designed to improve lives. GCNA's commitment to core values such as trust, collaboration, engagement, ownership, and innovation informs every aspect of its operations and fosters a culture of teamwork and respect.

The Retail Store Assistant Manager role at Goodwill of Central and Northern Arizona is a pivotal position focused on leading the daily operations of the sales floor and assisting with production room management. The Assistant Manager ensures that all store functions are carried out effectively to meet business goals and uphold the organization's mission. This leadership position requires overseeing people management, store operations, customer service excellence, financial controls, inventory management, donation processing, and training and development of store team members. This role also involves acting as a key holder and backup to the Store Manager, supporting the store's closing activities, and traveling to other GCNA locations as needed.

Starting at an annual salary of $47,000 with eligibility for a monthly performance bonus of up to $1,000, this full-time role offers both financial incentives and a comprehensive benefits package. Assistant Managers are entrusted with driving store revenue, managing payroll and operating costs under budget, ensuring stores are clean and presentable, resolving customer issues, and promoting the Goodwill brand in the community. The position demands strong leadership capabilities to build and maintain high-performing teams and contribute to cultural change within the store environment. The Assistant Manager is also responsible for performance management including coaching, discipline, and staff development to foster continuous improvement among employees.

GCNA encourages individuals who are passionate about retail management and community impact to join its team. Employees become part of a forward-thinking organization dedicated to making meaningful differences in people's lives through employment creation and supportive services. The culture thrives on empowerment, innovation, and mutual respect, with opportunities for professional growth within Goodwill and beyond. The organization's commitment to diversity and equal opportunity employment further creates an environment where every team member feels valued and respected. This position is an excellent opportunity for candidates seeking a challenging and rewarding role in retail that combines business acumen with social good.

Job Requirements

High school diploma, GED, or equivalent work experience
One-year work experience in retail management
One-year customer service experience
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen
Ability to speak and read English proficiently

Job Qualifications

High school diploma, GED, or equivalent work experience
One-year work experience in retail management
One-year customer service experience
Proficient in Microsoft Office Suite
Ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
Monitors product levels daily to achieve bottom line sales budget against targets
Ensures payroll costs and operating costs are managed to budget
Ensures Team Members deliver excellent customer service to donors and customers
Works to de-escalate customer situations while finding an appropriate solution
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Partners with community businesses and organizations to promote Goodwill mission
Serves as a Goodwill ambassador to the community
Leads the day-to-day operations of the sales floor
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
Processes complex sales transactions, including customer returns
Ensures that Team Members are operating per company standards and procedures
Travels to other GCNA locations to assist stores and attend training
Transfers to different stores as needed due to business requirements
Partners with support areas to ensure compliance with policies and further business goals
Builds a high-performing team
Responsible for performance management, staffing, compensation, and development of Team Members
Plays a critical role in driving company culture change efforts and change management processes
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation
Performs other related duties as assigned