Assistant Store Manager

Goodwill of Central and Northern Arizona (GCNA) is a distinguished nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities through meaningful employment opportunities and career development services. Established with a mission to end unemployment, GCNA operates multiple retail stores located throughout Central and Northern Arizona, which serve as vital revenue generators to fund its charitable programs and services. This organization provides no-cost career development, training, and education services designed to help individuals enhance their skills and improve their quality of life. GCNA's commitment to core values such as Trust, Collaboration, Engagement, Ownership, and Innovation fosters an inclusive and supportive work environment, where every team member is valued and encouraged to grow professionally and personally. As an equal opportunity employer, Goodwill welcomes a diverse workforce and accommodates individuals with disabilities, emphasizing fairness and respect in all aspects of employment. Their retail stores are community hubs where customers and donors contribute to a cycle of positive social impact, reinforcing Goodwill’s vision of making a lasting difference in people’s lives.

The role of Retail Store Sales Floor Leader at Goodwill of Central and Northern Arizona is a pivotal position responsible for leading daily sales floor operations at one of their retail store locations. This full-time role offers an annual starting salary of $47,000, with eligibility for a monthly performance bonus of up to $1,000 based on meeting performance goals. The Sales Floor Leader plays a critical leadership role in managing various aspects of the store’s operations including people leadership, financial oversight, inventory management, customer service, donation processing, and team training and development. Reporting to the Store Manager, the successful candidate will lead a high-performing team to achieve revenue goals, maintain operational excellence, and ensure the store continuously reflects the Goodwill brand and mission to the local community.

Key responsibilities include overseeing and executing the retail operations plan to hit income and sales targets daily, monthly, quarterly, and annually; monitoring product levels such as sales floor stock, seasonal inventory, recycling and waste; managing payroll and operating costs to stay within budget; and driving exceptional customer service to all donors and customers. The Sales Floor Leader acts as an ambassador for Goodwill in the community, partnering with local businesses and organizations to promote the mission. They handle critical transactions including complex sales and returns, and ensure adherence to company policies and standards by all team members. This position also involves cross-location travel to support other stores and participate in training sessions as needed. As a key holder and closing shift manager, the Sales Floor Leader provides backup to the Store Manager and plays a significant role in staffing, performance management, coaching, and cultivating organizational culture aligned with Goodwill’s values.

Working at Goodwill of Central and Northern Arizona offers employees access to a comprehensive total rewards package starting the first of the month following 60 days of employment. Benefits include multiple medical and dental plans, employer-funded health reimbursement account, vision plan, 401K retirement savings plan, employer-paid life insurance, employee assistance programs, paid time off, and paid holidays. This role is ideal for individuals passionate about retail leadership who want to contribute to a meaningful cause while advancing their career in a supportive and growth-oriented environment. Join this team to make a positive impact locally while developing your skills and leadership capabilities within a respected nonprofit organization.