Assistant Store Manager

Safelite Group, Inc., a leading provider of automotive glass repair and replacement services, is seeking an Assistant Store Manager to join their dynamic retail team. Known for their commitment to excellence and customer satisfaction, Safelite operates numerous service centers across the country, specializing in automotive glass, windshield repairs, and related services. This company prides itself on creating a positive work environment that fosters employee growth, exceptional customer service, and operational efficiency.

As an Assistant Store Manager at Safelite, you will play a crucial leadership role within an individual retail location. This position focuses on providing guidance and motivation to front line associates to deliver a memorable customer experience. You will oversee various store operations including cash management, inventory control, loss prevention, safety compliance, and store appearance. The role requires hands-on involvement with daily activities and a proactive approach to solving problems and improving service quality.

This is a full-time leadership role offering competitive weekly pay with opportunities for bonuses based on performance. In addition to financial compensation, the company offers an extensive benefits package valued at over $10,000 annually, which includes a 401(k) plan with company matching, medical plans tailored to employee needs, and paid time off policies that support a healthy work-life balance. Employees are also eligible for up to $5,250 annually in tuition reimbursement, which demonstrates Safelite's commitment to employee education and career advancement. Paid training and necessary tools are provided to ensure success in this role.

The Assistant Store Manager is responsible for motivating and leading associates to maintain peak productivity while ensuring world-class customer service standards are met. The manager handles customer complaints and warranty issues promptly, oversees work order assignments and vehicle loading for mobile jobs, and ensures compliance with regulations under OSHA and other relevant agencies. Training of associates extends to installation techniques, safety protocols, equipment maintenance, and internal technology platforms, contributing to operational excellence. Additionally, maintaining store cleanliness and inventory accuracy are key responsibilities to uphold the company's quality standards.

Ideal candidates for this role possess a high school diploma or equivalent, along with 3-5 years of retail or service center experience, preferably in the automotive sector. Supervisory or leadership experience of at least one year is also important to succeed in this position. Proficiency with Microsoft Office, web applications, and general office equipment is required, as well as comfort working outdoors under various weather conditions. Physical demands such as lifting up to 35 pounds, working at heights, and standing for extended periods are part of the job.

Safelite encourages diversity and equal opportunity in the workplace and is dedicated to providing reasonable accommodations in accordance with ADA and other regulations. This role offers an exciting career path with a reputable company that values employee development, job satisfaction, and quality customer service. Joining Safelite as an Assistant Store Manager means becoming part of a company striving for excellence at every level and making a positive impact within the communities it serves.