Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career Development
diversity and inclusion programs
Job Description
Ross Stores Inc. is a leading off-price retail chain in the United States, renowned for its relentless commitment to providing customers with high-quality brand name merchandise and on-trend products at extraordinary savings. With over 2,200 stores distributed across the country, Ross has established a strong presence and a reputation for delivering a unique shopping experience that feels like a treasure hunt. The company’s success is grounded in its dedication to excellence, career growth, teamwork, and a robust commitment to Diversity, Equity & Inclusion (DEI) as well as making a positive impact in the communities it serves. Ross is a Fortune 500 company with 2025 revenues reaching $22.8 billion, supported by its corporate headquarters in Dublin, CA, three buying offices located in key markets like New York City, Los Angeles, and Boston, and eight distribution centers nationwide.
The Assistant Store Manager role at Ross is a pivotal position that supports the Store Manager in running the entire store operations smoothly and efficiently. This role is designed for a leader who thrives in a fast-paced retail environment and is passionate about delivering exceptional customer service, developing associates, and maintaining high standards for merchandise presentation and loss prevention. The Assistant Store Manager takes ownership of daily store activities, including managing labor costs, scheduling associates, facilitating safety procedures, and ensuring compliance with company policies and government regulations.
In the absence of the Store Manager, the Assistant Store Manager assumes full responsibility for the store, leading the team to uphold company standards and best practices consistently. This position emphasizes operational excellence by driving productivity and minimizing unnecessary steps throughout tasks while focusing on delivering a memorable and efficient shopping experience to customers. The role also encompasses recruiting, training, and mentoring store associates to foster career growth and build a motivated workforce aligned with the company’s values.
The Assistant Store Manager ensures the store environment is clean, organized, and welcoming, guiding the team in maintaining a professional appearance and adherence to Ross’s dress code. Furthermore, the position involves supporting loss prevention efforts by training the team on shortage awareness, safeguarding company assets, and managing inventory control processes. Financial stewardship is a core responsibility, with the Assistant Manager monitoring payroll and expenses to operate within the approved budget.
At Ross, teamwork is vital; the Assistant Store Manager collaborates with various departments and leadership levels to solve challenges and support store initiatives. This role is ideal for individuals who enjoy leading by example, effectively communicating with diverse groups, and committing to safety protocols that protect both employees and customers. Ross provides an inclusive work environment with ongoing learning opportunities, emphasizing development and employee satisfaction. The Assistant Store Manager will play an instrumental role in reinforcing the brand's commitment to excellence, customer service, and ethical business practices while contributing to the company’s sustained growth and community value.
The Assistant Store Manager role at Ross is a pivotal position that supports the Store Manager in running the entire store operations smoothly and efficiently. This role is designed for a leader who thrives in a fast-paced retail environment and is passionate about delivering exceptional customer service, developing associates, and maintaining high standards for merchandise presentation and loss prevention. The Assistant Store Manager takes ownership of daily store activities, including managing labor costs, scheduling associates, facilitating safety procedures, and ensuring compliance with company policies and government regulations.
In the absence of the Store Manager, the Assistant Store Manager assumes full responsibility for the store, leading the team to uphold company standards and best practices consistently. This position emphasizes operational excellence by driving productivity and minimizing unnecessary steps throughout tasks while focusing on delivering a memorable and efficient shopping experience to customers. The role also encompasses recruiting, training, and mentoring store associates to foster career growth and build a motivated workforce aligned with the company’s values.
The Assistant Store Manager ensures the store environment is clean, organized, and welcoming, guiding the team in maintaining a professional appearance and adherence to Ross’s dress code. Furthermore, the position involves supporting loss prevention efforts by training the team on shortage awareness, safeguarding company assets, and managing inventory control processes. Financial stewardship is a core responsibility, with the Assistant Manager monitoring payroll and expenses to operate within the approved budget.
At Ross, teamwork is vital; the Assistant Store Manager collaborates with various departments and leadership levels to solve challenges and support store initiatives. This role is ideal for individuals who enjoy leading by example, effectively communicating with diverse groups, and committing to safety protocols that protect both employees and customers. Ross provides an inclusive work environment with ongoing learning opportunities, emphasizing development and employee satisfaction. The Assistant Store Manager will play an instrumental role in reinforcing the brand's commitment to excellence, customer service, and ethical business practices while contributing to the company’s sustained growth and community value.
Job Requirements
- Ability to use all store equipment, including PDTs, registers and PC as required
- ability to spend up to 100% of working time standing, walking, and moving around the store
- ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
- ability to occasionally push, pull and lift more than 25 lbs
- ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
- certain assignments may require other qualifications and skills
Job Qualifications
- Two or more years of store or assistant store manager experience in a retail environment
- must demonstrate the ability to supervise, motivate and communicate positively to store associates at all levels
- ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion
- ability to set priorities and exercise independent judgment
- maintain high quality of customer service
- fluency in English
- ability to work evenings and weekends
- ability to perform basic mathematical calculations commonly used in retail environments
Job Duties
- Leads all company best practices and maximizes productivity by minimizing steps and touches while working
- assists in analysis of store reports to evaluate controllable expenses and overall store performance
- communicates any variances to company standards to the store manager
- ensures proper scheduling of associates to meet business objectives
- ensures compliance with all state, local, and federal regulations
- accepts special assignments as directed by leadership
- responsible for payroll administration including daily punch edits, associate scheduling compliance, sunday payroll transmission, and payroll reporting as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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