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Assistant Store Manager

Job Overview

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Compensation

Hourly
Exact $18.90
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development programs
Employee assistance program

Job Description

Charter Communications, operating through its brand Spectrum, is a leading communications and entertainment company serving residential and business customers across 41 states in the U.S. Spectrum offers a comprehensive range of products including internet, TV, mobile, and voice services, alongside local news, programming, sports, and advertising solutions. With a strong commitment to innovation, customer service, and connectivity, Charter Communications continuously strives to keep its customers connected to what matters most in their lives. The company prides itself on a dynamic work environment that fosters career growth and diversity, focusing on the well-being and professional development of its employees. Spectrum is recognized for its cultural emphasis on inclusion, community engagement, and providing equal employment opportunities to veterans and individuals with disabilities. The company’s expansive footprint, cutting-edge technology offerings, and comprehensive service portfolio make it a trusted name in the telecommunications and media industry.

The Assistant Store Manager role at Spectrum is an exciting opportunity for a natural leader who thrives in a fast-paced retail environment. This position is pivotal in translating Spectrum's customer-first philosophy into concrete results on the floor by leading and coaching a high-performing sales team. The Assistant Store Manager is responsible for driving sales, enhancing customer retention, and ensuring exceptional service delivery that aligns with brand standards. Key responsibilities include motivating and inspiring team members, managing store operations and staffing, overseeing inventory and compliance, and delivering a welcoming and organized store atmosphere. This role requires excellent leadership and communication skills, operational acumen, and a passion for mentoring team members to reach their full potential. The ability to manage multiple tasks effectively while maintaining attention to detail and problem-solving capabilities is essential.

Working conditions for this role involve a dynamic, high-energy retail environment with moderate noise levels. The job is physically demanding, requiring the ability to lift items up to 35 pounds and stand for extended periods. Applicants must be able to work lawful hours in the U.S. without requiring employment-based immigration sponsorship currently or in the future.

Spectrum offers a comprehensive pay and benefits package that rewards employees for their contributions, supporting their well-being at all life stages. The company encourages career development and advancement, making this position a great opportunity for those committed to professional growth in the telecommunications retail sector. With a focus on employee empowerment and customer satisfaction, the Assistant Store Manager plays a key role in the sustained success and brand loyalty of Spectrum stores across the nation.

Job Requirements

  • Ability to work lawfully in the U.S. without employment-based immigration sponsorship
  • High school diploma or equivalent
  • 2-3 years sales or customer service experience
  • Ability to communicate effectively in English
  • Proven leadership and motivational skills
  • Comfortable with personal technology and software
  • Detail oriented
  • Ability to prioritize and manage multiple tasks
  • Willingness to work scheduled overtime
  • Ability to stand for extended periods and lift up to 35 pounds

Job Qualifications

  • High school diploma or equivalent
  • 2-3 years of sales or customer service experience
  • Proven leadership skills in a goal-driven environment
  • Comfortable using personal technology and software applications
  • Ability to prioritize and manage multiple projects
  • Detail oriented and good problem solver
  • Excellent communication skills in English
  • Preferred 1+ year management experience
  • Preferred telecommunications or wireless experience
  • Familiarity with latest technology and devices
  • Willingness to travel
  • Bachelor’s degree or equivalent work experience
  • Certifications in sales training are a plus

Job Duties

  • Lead and inspire the sales team to achieve performance goals
  • Drive sales and customer retention through coaching and relationship building
  • Recruit, train, and mentor team members
  • Manage daily store operations including staffing and scheduling
  • Maintain a welcoming and organized store environment
  • Oversee inventory control and enforce company policies
  • Handle customer escalations and ensure compliance

Job Criteria

Experience

Mid Level (3-7 years)


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