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Assistant Store Manager

Job Overview

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Compensation

Hourly
Range $22.75 - $48.35
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
performance bonuses

Job Description

Spectrum, a leading provider of superior communication and entertainment products across the United States, operates under a trusted brand that millions rely on daily. With offerings including Spectrum Internet, TV, Mobile, and Voice, the company has a vast footprint, serving residential and business customers in 41 states. Spectrum is not only a provider of high-quality connectivity but also a source of local news, programming, and regional sports through Spectrum Networks. Additionally, Spectrum offers multiscreen advertising solutions via Spectrum Reach, demonstrating its commitment to innovation and community engagement. The company values its employees and strives to build a diverse workforce representative of the communities it serves. Spectrum fosters an inclusive environment that encourages career growth and advancement, making it an ideal employer for those eager to build meaningful, long-term careers in the telecommunications industry.

The Assistant Store Manager position at Spectrum is crucial in bringing the company’s vision of exceptional customer service to life. This role demands a natural leader who thrives in a fast-paced retail environment and has a passion for coaching teams, driving sales, and delivering an outstanding customer experience. The Assistant Store Manager leads by example, motivating their team to achieve sales goals and fostering a high-performance culture that upholds Spectrum’s brand standards. Responsibilities include recruiting, training, and mentoring team members to help them grow professionally while managing daily store operations such as staffing and scheduling. This role also involves overseeing inventory control, enforcing company policies, completing audits, and managing compliance to ensure a productive and efficient store environment.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, either now or in the future. The position offers competitive base pay ranging from $22.75 to $48.35 per hour, with actual compensation based on skills, qualifications, experience, and location. In addition to base pay, the role has a commission earnings target starting at $13,200, and employees may be eligible for bonuses based on performance. The working conditions include a vibrant retail atmosphere with moderate noise levels. The role is physically demanding, requiring candidates to stand for extended periods and lift up to 35 pounds. The role expects flexibility, with the possibility of scheduled overtime and travel to other locations as business needs dictate.

Spectrum is committed to equal opportunity employment, welcoming candidates with disabilities and veterans. The company emphasizes the development of its workforce, supporting employees’ well-being at every stage of life through a comprehensive pay and benefits package. Joining Spectrum means being part of a company that values its team members and actively invests in their professional growth while delivering world-class communication services to its customers.

Job Requirements

  • Ability to work lawfully in the U.S. without employment-based immigration sponsorship
  • high school diploma or equivalent
  • 2-3 years sales/customer service experience
  • proven leadership and motivational skills
  • ability to read, write, and speak English clearly
  • comfort with personal technology including mobile devices
  • strong organizational and multitasking abilities
  • willingness to work scheduled overtime as needed

Job Qualifications

  • High School Diploma or equivalent
  • 2-3 years sales/customer service experience
  • proven ability to lead and motivate teams in a retail environment
  • detail oriented with strong problem-solving skills
  • comfortable with personal technology and software applications
  • ability to prioritize and manage multiple tasks effectively
  • excellent communication skills in English
  • preferred 1+ year management experience
  • preferred 2-3 years telecommunications/wireless experience
  • familiarity with the latest technology and devices
  • willingness to travel
  • bachelor’s degree or equivalent work experience
  • certifications in sales training are a plus

Job Duties

  • Lead and inspire the store team to achieve sales goals and deliver exceptional customer service
  • coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers
  • recruit, train, and mentor team members to help them grow their skills and succeed
  • manage daily store operations including staffing, scheduling, and compliance with company policies
  • maintain a welcoming and well-organized store environment that reflects Spectrum's brand
  • oversee inventory control, enforce company policies, and complete audits to minimize losses
  • handle escalated customer issues to ensure satisfaction and retention

Job Criteria

Experience

Mid Level (3-7 years)


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