Assistant Store Manager

Raleigh, NC, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Career development programs

Employee assistance program

Job Description

Ross Stores, Inc. is a leading off-price retail chain specializing in providing high-quality brands and on-trend merchandise at exceptional savings. Founded with a commitment to delivering a fun and exciting treasure hunt shopping experience, Ross operates over 2,200 stores across the United States. The company is recognized for its strong track record of success and continuous growth in the retail sector, reaching revenues of $22.8 billion in 2025. A Fortune 500 company, Ross Stores is headquartered in Dublin, California, with buying offices strategically located in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. Ross values its people and places a high emphasis on teamwork, diversity, equality, inclusion, and community engagement, creating an inclusive environment where employees can thrive and grow.

The role of Assistant Store Manager at Ross Stores offers an exciting opportunity to join a dynamic team dedicated to operational excellence and superior customer service. This leadership position is responsible for managing and supervising all areas assigned by the Store Manager, ensuring that company policies related to customers, associates, and merchandising are adhered to consistently. The Assistant Store Manager plays a critical role in learning all phases of store operations and steps into the role of Store Manager in their absence, leading the store to meet best practices and company standards.

Key responsibilities include overseeing operational performance by analyzing store reports, managing scheduling to meet business objectives, ensuring compliance with all regulatory standards, and administering payroll processes. The Assistant Store Manager is also deeply involved in organizational development by recruiting, hiring, training, and mentoring non-exempt associates, while ensuring adherence to Ross personnel policies. They play an active role in controlling expenses, especially payroll, and maintaining a safe and secure environment for associates and customers alike. Customer service excellence is a priority, with duties encompassing supervision and coaching of retail associates to provide friendly and efficient service throughout the store.

This position demands a commitment to upholding the Ross brand professional standards and maintaining a tidy, shopper-friendly environment. The Assistant Store Manager ensures merchandise processing and presentation meet company merchandising guidelines and manage loss prevention by training associates on shrink awareness and safeguarding confidential information. This role requires excellent communication, leadership, and organizational skills, with a focus on building team talent and driving operational success. Candidates must be able to work evenings and weekends and handle the physical demands of the retail environment.

Ross provides extensive career growth opportunities and fosters a culture of success where employees continually learn and evolve. The company supports an inclusive work environment and values diversity, ensuring all employees feel respected and empowered. Joining Ross as an Assistant Store Manager means becoming part of a team that not only prioritizes business excellence but also community impact and personal development.

Job Requirements

Two or more years of store or assistant store manager experience in a retail environment
ability to supervise, motivate and communicate positively to store associates at all levels
ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion
ability to set priorities and exercise independent judgment
maintain high quality of customer service
fluency in English
ability to work evenings and weekends
ability to perform basic mathematical calculations commonly used in retail environments
ability to use all store equipment, including PDTs, registers and PC as required
ability to spend up to 100% of working time standing, walking, and moving around the store
ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
ability to occasionally push, pull and lift more than 25 lbs
ability to use janitorial equipment, rolling racks, ladders and other assigned supplies
certain assignments may require other qualifications and skills

Job Qualifications

Two or more years of store or assistant store manager experience in a retail environment
demonstrated ability to supervise, motivate and communicate positively to store associates at all levels
ability to handle multiple tasks effectively and prioritize
strong customer service skills
understanding of payroll administration and expense control
knowledge of state, local and federal regulations related to retail operations
experience in recruiting, hiring, training and developing retail associates
ability to maintain a safe and secure work environment
proficiency in loss prevention practices
excellent communication and leadership skills
ability to work evenings and weekends

Job Duties

Lead all company best practices and maximize productivity by minimizing steps and touches while working
assist in the analysis of store reports to evaluate controllable expenses and overall store performance
communicate any variances to company standards to the Store Manager
ensure proper scheduling of associates to meet business objectives
ensure compliance with all state, local and federal regulations
ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms
accept special assignments as directed by leadership
responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed
assist in recruiting, hiring, training and developing non-exempt associates
ensure compliance of Ross personnel policies and procedures
assist with associate relations issues by communicating any incidents to the Store Manager or District Manager as needed
assist in management and continuous monitoring of actual expenditures to be within budget
control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends
practice safe behaviors in everything they do
ensure all associates understand and can execute emergency operating procedures
maintain adherence to company safety policies and ensure safety of associates and customers
assist in the facilitation of monthly safety meetings
treat all customers, associates, and other leaders with respect
demonstrate courtesy, friendliness, and professionalism at all times
recognize associates using company recognition programs
execute customer service programs and merchandise presentation programs through associate training and program supervision
supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.
represent and support the company brand at all times
maintain and model a professional appearance in accordance with the company dress code
reinforce the company dress code at all times
manage store to ensure a clean, neat, easy to shop environment
maintain a high standard of housekeeping with help of contracted maintenance personnel and Ross associates
ensure scheduling and completion of all associate cleaning tasks throughout the store, including restrooms
ensure recovery, sizing and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice
ensure merchandise is presented and organized according to company merchandising guidelines
urgently manage merchandise processing to the sales floor within the expected company timeframe
assist with training associates on loss prevention awareness and store shortage goals
demonstrate integrity and honesty in all interactions with associates and customers
safeguard confidential information, cash and credit card information and merchandise
comply with the loss prevention awareness program and be responsible for store loss prevention including maintaining a large customer service presence on the sales floor, customer and associate engagement and heightened loss prevention awareness
assist in leading the annual inventory process including preparation and execution of inventory guidelines
monitor mark-out-of-stock policy to ensure proper administration
ensure public view monitor system is maintained properly