Assistant Store Manager

San Francisco, CA, USA|Onsite

Job Overview

Compensation

Salary

Range $70,304.00 - $1.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement fund

professional development training

Commuter Benefits

Flexible healthcare spending account

Mental health and wellbeing assistance program

Job Description

Goodwill of the San Francisco Bay is a prominent nonprofit organization dedicated to empowering individuals and strengthening families through employment opportunities and career development. The organization operates a network of retail stores that serve the dual purpose of funding Goodwill's mission of ending unemployment and providing affordable goods to the local community. With a strong commitment to inclusivity, community impact, and sustainability, Goodwill of the San Francisco Bay has become a trusted name in the region for providing supportive employment programs and no-cost career development services. The nonprofit emphasizes core values such as trust, collaboration, engagement, ownership, and innovation, striving to create an inclusive work environment where all team members feel valued and inspired to contribute to meaningful social change.

This position, located at the Fillmore Street retail store in San Francisco, California, offers a full-time opportunity with a competitive salary starting at $70,304 annually, along with eligibility for a monthly performance bonus of up to $1,000 based on achievement of performance goals. The role is centered on leading daily sales floor operations, playing a crucial part in advancing Goodwill's mission by managing store teams, overseeing financial and operational goals, and delivering exceptional customer service. The Store Manager is entrusted with multiple responsibilities including people leadership, operational management, inventory control, donation processing, training and development of staff, and community engagement. This role may require travel to other Goodwill locations for assistance, training, or business needs and offers career growth prospects within Goodwill's diverse service and retail environments.

The Store Manager position necessitates an individual who is skilled in retail management, passionate about community service, and adept at driving performance metrics to meet and exceed business objectives. The successful candidate will manage payroll and operating expenses, ensure compliance with company standards, handle complex sales transactions, and serve as a key holder responsible for closing shifts and acting as a backup to the Store Manager. They are also responsible for fostering a positive company culture and facilitating change management efforts to continuously improve store performance and customer satisfaction. Embracing Goodwill's values, the Store Manager will act as an ambassador within the community, build strategic partnerships, and lead by example to inspire a high-performing team.

Goodwill of the San Francisco Bay offers a supportive and growth-oriented work environment with comprehensive benefits that include medical, dental, and vision insurance, retirement plans, professional development training, commuter benefits, flexible healthcare spending accounts, and access to mental health and wellbeing programs. Working at Goodwill means being part of a team that values diversity and inclusion while making a tangible community impact. The organization is an equal opportunity employer that welcomes applicants from all backgrounds, committed to fairness under federal, state, and local employment laws. This role is suitable for candidates seeking a fulfilling career path that blends retail leadership with a social mission to create stronger communities.

Job Requirements

High school diploma or equivalent
Minimum one-year retail management experience
At least one year of customer service experience
Proficiency in Microsoft Office Suite
Ability to pass background check and drug screening
Proficient English communication skills
Ability to travel to different store locations as required
Must maintain consistent in-person attendance

Job Qualifications

High school diploma, GED, or equivalent work experience
One-year work experience in retail management
One-year customer service experience
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen where applicable
Ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
Monitors product levels including floor work, as-is, recycle, trash, seasonal back stock daily to achieve bottom line sales budget against targets
Ensures payroll costs and operating costs are managed to budget
Ensures Team Members deliver excellent customer service to donors and customers
Works to de-escalate customer situations while finding an appropriate solution
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Partners with community businesses and organizations to promote Goodwill mission
Serves as a Goodwill ambassador to the community
Leads the day-to-day operations of the sales floor
Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
Processes complex sales transactions, including customer returns
Ensures that Team Members are operating per company standards and procedures
Travels to other Goodwill locations to assist other stores and attend training
Transfers to different stores as needed due to business requirements
Partners with support areas including Asset Protection, Human Resources, Safety, Finance, Learning and Development to ensure compliance and support business goals
Maintains regular and consistent in-person attendance
Builds a high-performing team
Responsible for performance management including coaching, discipline, performance improvement plans, and annual reviews
Plays a critical role in driving company culture change efforts and change management processes
Performs other related duties as assigned