Assistant Store Manager

South San Francisco, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,304.00 - $1.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement fund

professional development training

Commuter Benefits

Flexible healthcare spending account

Employee assistance program

Job Description

Goodwill of the San Francisco Bay is a reputable nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities through its impactful mission. Operating various retail stores and providing no-cost career development, training, and education services, Goodwill serves as a critical resource for people entering or re-entering the workforce. The organization is committed to creating a supportive and inclusive environment, embracing values such as trust, collaboration, engagement, ownership, and innovation. With a focus on providing opportunities for career growth and a positive workplace culture, Goodwill of the San Francisco Bay integrates community impact with good work, contributing to the social and economic well-being of the Bay Area. The company is an equal opportunity employer and takes pride in building diverse partnerships and fostering a foundation of trust among its employees and stakeholders. They also provide reasonable accommodations for qualified individuals with disabilities, ensuring inclusive access to employment opportunities.

The Sales Floor Manager role at Goodwill of the San Francisco Bay is a pivotal position responsible for leading the daily operations of the sales floor in the retail store located at 225 Kenwood Way, South San Francisco, California. This full-time position offers a competitive annual salary starting at $70,304, complemented by a potential monthly performance bonus of up to $1,000 based on achieving specific performance goals. The Sales Floor Manager plays a critical leadership role in overseeing people management, operational efficiency, financial oversight, inventory control, donation processing, and the training and development of store team members. In addition to managing sales floor activities, this position involves assisting with production room leadership, serving as a store key holder, acting as a closing shift manager, and supporting the Store Manager as needed. The role ensures that the store maintains high standards for customer service, cleanliness, and alignment with the Goodwill brand. It also includes responsibilities related to managing payroll and operating costs within budget and building a high-performing team through effective staffing, performance management, coaching, and development. The Sales Floor Manager is expected to be an ambassador for Goodwill in the community, partnering with local businesses and organizations to promote Goodwill's mission. The role may require travel between Goodwill's multiple locations in the San Francisco Bay Area to support other stores and participate in ongoing personal and professional development. This dynamic position requires flexibility to transfer between stores based on business needs and involves collaboration with various support departments, including Asset Protection, Human Resources, Safety, Finance, and Learning & Development. Goodwill of the San Francisco Bay values a culture that embraces change and innovation, encourages strategic thinking, and fosters a customer-first attitude to continuously exceed expectations. This opportunity is ideal for individuals who align with Goodwill's mission and core values and are passionate about making a meaningful community impact while advancing their careers in retail management.

Job Requirements

High School Diploma, GED, or equivalent work experience
One-year work experience in retail management required
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen where applicable
Ability to speak and read English proficiently

Job Qualifications

High School Diploma, GED, or equivalent work experience
One-year work experience in retail management
One-year customer service experience
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen where applicable
Ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
Monitors product levels including floor work, as-is, recycle, trash, seasonal back stock daily to achieve sales budget targets
Ensures payroll costs and operating costs are managed to budget
Ensures team members deliver excellent customer service to donors and customers
Works to de-escalate customer situations while finding appropriate solutions
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Partners with community businesses and organizations to promote Goodwill mission
Serves as a Goodwill ambassador to the community
Leads the day-to-day operations of the sales floor
Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
Processes complex sales transactions including customer returns
Ensures that team members operate per company standards and procedures
Travels to other Goodwill locations to assist other stores and attend training
Transfers to different stores as needed due to business requirements
Partners with support areas such as Asset Protection, Human Resources, Safety, Finance, Learning & Development to further business goals and ensure compliance
Maintains regular and consistent in-person attendance
Builds a high-performing team through performance management, coaching, discipline, and development
Plays a critical role in driving company culture change efforts and change management processes
Performs other related duties as assigned