Assistant Store Manager

SmartStop Self Storage, publicly traded under the ticker NYSE: SMST, is a leading self-storage company in North America known for its expansive portfolio and commitment to customer satisfaction. Headquartered in Ladera Ranch, California, SmartStop operates over 460 properties throughout 35 U.S. states, Washington D.C., and four provinces in Canada, offering more than 35 million rentable square feet of storage space. With a robust team of over 1,000 employees, the company prides itself on a vibrant culture and exceptional customer service, evidenced by being awarded Newsweek's Best Customer Service for three years running (2021 to 2023) and the Reputation 800 Award in 2023. Their recognition as a Top Workplace in Orange County further reflects their dedication to fostering a positive, inclusive work environment where employees feel valued and empowered to grow.

As SmartStop continues its rapid expansion, the company is seeking an Assistant Store Manager for their Wildwood and Oxford, Florida locations (Store #1341 in Wildwood and Store #1384 in Oxford). This role is a fantastic opportunity for individuals who excel in operational management, customer service, and team leadership within the self-storage industry. This position emphasizes a balanced work schedule with no evening hours, operating Monday through Friday from 9:00 a.m. to 5:00 p.m. and Saturdays from 9:00 a.m. to 4:00 p.m., with Sundays off. Starting compensation is $17 per hour plus a bonus, making it a competitive offering for candidates looking to join a forward-thinking and supportive company.

The Assistant Store Manager will be deeply involved in all aspects of day-to-day operations including leasing storage and parking spaces, preparing rental agreements, managing customer transactions, overseeing property maintenance, and leading a small team. This role requires a detail-oriented individual who can efficiently address customer needs, maintain the appearance and condition of the facilities, and ensure compliance with company policies. The Assistant Manager will also be responsible for maintaining positive tenant relationships and supporting on-site projects. The position requires reliable transportation, a valid driver’s license, and current auto insurance, alongside a background check to ensure the high standards of the company.

SmartStop values individuals who provide exceptional customer service while effectively promoting and selling the company’s self-storage solutions. Strong communication skills, a positive attitude, and the ability to work both independently and collaboratively in a dynamic environment are essential. Candidates must embrace change as part of an innovative workplace culture that values growth and inclusivity. By joining SmartStop, employees contribute to a culture dedicated to driving innovation while delivering award-winning customer experiences.

The company’s benefits package supports employee wellness and work-life balance and includes health insurance options such as medical, dental, and vision coverage, a monthly bonus incentive plan, paid time off, a 401(k) matching program, life and disability insurance, and an employee assistance program. Additional employee discounts are available for health and fitness partnerships, legal services, entertainment, and electronics. SmartStop’s commitment to diversity, equity, and inclusion ensures a welcoming environment where everyone’s contributions are respected. By becoming part of SmartStop Self Storage, you join a company that not only leads the self-storage industry but also prioritizes its people, offering career development and a supportive workplace community.