Assistant Store Manager

Caffe Nero is a renowned coffeehouse brand known for its dedication to crafting the finest coffee and creating an inviting atmosphere where customers can relax and enjoy quality beverages. Established with a passion for exceptional coffee making, Caffe Nero has grown to become a beloved establishment in the coffee industry, earning accolades not only for its outstanding coffee but also for its unique and welcoming design. With a strong emphasis on its people, the brand fosters a culture that encourages kindness, teamwork, and a shared passion for delivering an excellent customer experience.

At Caffe Nero, employees receive comprehensive training both inside and outside the store, enabling them to hone their coffee-making skills and provide a top-rate experience to every customer. The company prides itself on creating a fun and supportive work environment, ensuring that its staff feels valued and motivated. The operating hours are designed to promote a healthy work-life balance, avoiding late-night shifts and offering paid time off to support employees' wellbeing. Staff members enjoy a range of benefits, including free coffee and food during shifts, a staff discount program, and three paid holidays: Thanksgiving, Christmas, and their own birthday. These perks reflect Caffe Nero's commitment to fostering a positive workplace culture.

The role of Assistant Store Manager at Caffe Nero is pivotal in supporting the Store Manager to achieve the company's four key business priorities: building and retaining a great team, offering friendly and efficient service, maintaining first-class standards, and effectively managing the business. As an Assistant Store Manager, you will play a critical role in being a custodian of the Caffe Nero culture, a brand ambassador, and an effective business manager. This position requires leadership skills, excellent customer service capabilities, and the ability to motivate and inspire a team to perform at their best.

You will be responsible for ensuring that customers receive friendly service with excellent speed and queue management while upholding the high standards that define the Caffe Nero brand. The Assistant Store Manager also supports recruitment and team development, fostering a sense of community and collective success. Effective business management includes achieving planned financial targets and overseeing daily operational tasks.

This full-time role, based at Brown University - Nero Kitchen in Providence, RI, offers a competitive salary based on experience. The opportunity to develop professionally within a supportive and dynamic company makes this position an excellent career choice for individuals passionate about coffee and customer service. The closing date for applications is December 31st, 2026, and interested candidates are encouraged to apply promptly to join a team that values fun, quality, and dedication in delivering a world-class coffee experience.