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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.50
Work Schedule
Day Shifts
Night Shifts
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture
Job Description
Insomnia Cookies is a renowned bakery and delivery brand that was founded in a college dorm room by Seth Berkowitz. Over the past 20 years, it has transformed into a beloved cult brand famous for delivering warm, delicious cookies all day and late into the night. With over 300 stores worldwide and a flagship experiential bakery concept in Philadelphia, Pennsylvania, where the company is headquartered, Insomnia Cookies has rapidly expanded its footprint in the bakery and dessert industry. The brand also boasts a growing nationwide shipping and gifting portfolio, revolutionizing the cookie business by constantly "Imagining What's Possible." The company... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year leadership experience in restaurant, retail, or hospitality operations
- Ability to work flexible hours including nights and weekends
- Strong organizational and multitasking skills
- Ability to communicate effectively with team members and management
- Physical ability to perform all bakery tasks during peak hours
- Commitment to uphold food safety and quality standards
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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