Assistant Store Manager

Insomnia Cookies is a renowned bakery and delivery company founded by Seth Berkowitz from a college dorm room that has grown into a beloved brand recognized globally for its warm, delicious cookies delivered all day and late into the night. With a presence of over 300 stores worldwide, the brand has established itself as a cult favorite among cookie lovers by focusing on an innovative bakery and delivery concept. The flagship "sweet-easy" concept store based in Philadelphia, Pennsylvania, the brand's headquarters, exemplifies the unique and experiential environment Insomnia Cookies creates for its customers. In addition to a robust retail presence, the company has expanded its footprint with a nationwide shipping and gifting service, pushing the boundaries of how cookies can be enjoyed beyond traditional storefronts. Insomnia Cookies thrives on a culture of imagining possibilities and continuous growth, making it an exciting place for employees who wish to be part of a dynamic and fast-paced team dedicated to excellence in food quality and customer experience.

The role of Assistant Bakery Operations Manager (ABOM) at the Indianapolis store located at 917 Indiana Ave., Indianapolis, IN 46202, serves as a critical leadership pipeline position within Insomnia Cookies. Designed to develop the next generation of Bakery Operations Managers, the ABOM role is ideal for individuals passionate about bakery operations and leadership development. The role demands functioning at almost the same level as the Bakery Operations Manager (BOM), with a focus on executing bakery operations with urgency, accuracy, and accountability. ABOMs are expected to seamlessly blend hands-on operational execution with talent development, administrative management, and team leadership responsibilities. This position offers a unique opportunity to gain solid experience managing bakery operations independently, preparing the candidate for full bakery ownership in the future.

As an ABOM, you'll be tasked with executing core bakery operations including inventory rotation, staffing coordination, scheduling, and administrative tasks while maintaining strict adherence to product quality, cleanliness, food safety, and guest experience standards. The role supports crucial functions such as ordering, inventory accuracy, and shrink control, as well as assisting in schedule creation and labor execution to meet operational targets. The position involves active participation in recruiting, interviewing, onboarding, and training new staff members, delivering performance feedback, and fostering a culture rooted in accountability and growth mindset.

Leadership and ownership are key components of this role. ABOMs must be prepared to manage bakery operations independently in the absence of the BOM, model operational discipline and accountability, collaborate with area leadership to identify and resolve operational gaps, and ensure smooth continuity during leadership transitions or staffing shortages. Success in this role is defined by your ability to independently perform all BOM-level administrative and operational tasks, maintain a fully staffed and high-standard bakery operation, uphold strong accountability and consistency, and demonstrate clear readiness for progression into the Bakery Operations Manager role.

Insomnia Cookies offers competitive pay and bonus eligibility along with comprehensive benefits such as medical, dental, vision, and pet insurance. Additional perks include paid vacation and wellness days, career development pipelines toward leadership roles, a fun and fast-paced team environment, and free cookies every shift. This position offers not only a chance to grow professionally in bakery operations and leadership but also to be part of a brand that is revolutionizing the cookie industry by imagining what’s possible.