Assistant Store Manager

Insomnia Cookies is a pioneering bakery and delivery company that has grown from humble beginnings in a college dorm room to a leading global brand with over 300 locations worldwide. Founded by Seth Berkowitz, this innovative company is renowned for its unique combination of freshly baked cookies and late-night delivery service, catering to a passionate fan base of cookie lovers. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies has expanded its reach through an experiential flagship store and a growing nationwide shipping and gifting portfolio. The company's culture is fast-paced, fun, and focused on delivering an exceptional customer experience while continuously pushing the boundaries of what’s possible in the bakery and delivery industry.

The Assistant Bakery Operations Manager (ABOM) is a critical leadership development role within Insomnia Cookies, designed to prepare high-potential team members for full Bakery Operations Manager (BOM) responsibilities. This role serves as a leadership pipeline, blending hands-on operational execution with team leadership and administrative duties. ABOMs operate nearly at the level of a BOM, executing bakery operations with urgency, accuracy, and accountability while nurturing their leadership abilities. Acting as an extension of the BOM, ABOMs must be prepared to independently manage bakery operations as needed.

In this role, individuals will be responsible for executing core bakery tasks such as inventory rotation, scheduling, staffing coordination, and administrative checklist management. They must ensure strict adherence to product quality, cleanliness, food safety, and guest experience standards. Additionally, ABOMs support ordering processes, inventory accuracy, and shrink control to maintain operational efficiency. This position requires collaboration with leadership teams to identify and address operational gaps and maintain continuous bakery functioning, especially during leadership absences or staffing shortages.

Talent and team development are also key components of the ABOM role. The successful candidate will assist with recruiting, interviewing, onboarding, and training new staff while providing consistent coaching and real-time feedback. They will enforce accountability standards and foster a culture of growth and development among team members, ensuring training programs meet company expectations.

The Assistant Bakery Operations Manager position offers competitive compensation ranging from $20.00 to $22.00 per hour with eligibility for bonuses. Additionally, comprehensive benefits include medical, dental, vision, and pet insurance; paid vacation and wellness days; and opportunities for career advancement within the BOM leadership pipeline. Employees enjoy a supportive and vibrant work environment characterized by a fun, high-energy team culture and the occasional treat of free cookies during shifts.

This role is ideal for professionals with leadership experience in restaurant, retail, or hospitality settings who thrive in fast-paced environments and have a passion for operational excellence and team growth. The ABOM position is an exciting opportunity to advance within an innovative and rapidly expanding company while making a tangible impact on daily bakery operations and customer satisfaction.