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Insomnia Cookies logo

Assistant Store Manager

Job Overview

briefcase

Employment Type

Hourly
moneybag

Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Flexible
Night Shifts
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Benefits

Competitive pay and bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture

Job Description

Insomnia Cookies is a pioneering bakery and delivery company that has grown from humble beginnings in a college dorm room to a leading global brand with over 300 locations worldwide. Founded by Seth Berkowitz, this innovative company is renowned for its unique combination of freshly baked cookies and late-night delivery service, catering to a passionate fan base of cookie lovers. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies has expanded its reach through an experiential flagship store and a growing nationwide shipping and gifting portfolio. The company's culture is fast-paced, fun, and focused on delivering an exceptional customer experience while continuously pushing... Show More

Job Requirements

  • 1+ year leadership experience in restaurant, retail, or hospitality operations
  • Strong operational discipline and attention to detail
  • Ability to coach and develop hourly team members
  • Comfortable working in fast-paced, high-volume environments
  • Ability to perform all bakery roles during peak business periods
  • Strong communication and problem-solving skills

Job Qualifications

  • 1+ year leadership experience in restaurant, retail, or hospitality operations
  • Strong operational discipline and attention to detail
  • Ability to coach and develop hourly team members
  • Comfortable working in fast-paced, high-volume environments
  • Ability to perform all bakery roles during peak business periods
  • Strong communication and problem-solving skills

Job Duties

  • Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
  • Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
  • Support ordering, inventory accuracy, and shrink control
  • Assist in schedule creation and labor execution to meet operational targets
  • Support recruiting, interviewing, onboarding, and training of new staff
  • Deliver consistent coaching and real-time performance feedback
  • Hold team members accountable to standards while reinforcing a growth mindset culture
  • Ensure onboarding and training programs are executed to company standards
  • Manage bakery operations independently in the absence of the BOM
  • Model urgency, accountability, and operational discipline
  • Partner with BOM and Area leadership to identify operational gaps and implement solutions
  • Maintain continuity of operations during leadership transitions or staffing shortages
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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