Assistant Store Manager

Insomnia Cookies is a renowned bakery and delivery company that started as a college dorm room project by Seth Berkowitz. Over two decades, it has grown into a cult favorite brand recognized for delivering warm, delicious cookies all day and late into the night. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies operates more than 300 stores globally and offers an experiential "sweet-easy" concept flagship location. The brand also has a rapidly expanding nationwide shipping and gifting portfolio, revolutionizing the cookie delivery market with innovative approaches. With its commitment to delivering exceptional quality and creating memorable customer experiences, Insomnia Cookies has grown its loyal fanbase continuously and is dedicated to "Imagining What’s Possible."

The Assistant Bakery Operations Manager (ABOM) role at Insomnia Cookies is a critical leadership pipeline position designed to groom future Bakery Operations Managers. This full-time role demands a blend of hands-on operational expertise with team and talent development abilities, administrative ownership, and leadership skills. ABOMs operate nearly at the level of a Bakery Operations Manager (BOM), maintaining high standards for bakery operations including inventory rotation, scheduling, staffing, order support, and adherence to food safety and customer experience protocols. The role requires operational urgency, accuracy, and accountability while nurturing leadership capabilities to independently manage a bakery.

ABOMs support recruiting, onboarding, training, and coaching of hourly team members, driving a culture of accountability, consistency, and growth mindset. They are responsible for maintaining workforce standards, delivering real-time feedback, and ensuring compliance with company training programs. In scenarios where the BOM is absent, ABOMs take full ownership of bakery operations, modeling operational discipline and urgency while partnering with area leadership to address operational gaps. Additionally, ABOMs maintain continuity during leadership transitions or staffing shortages, ensuring seamless daily operations.

Key responsibilities include executing core bakery operations such as inventory management, labor scheduling, and operational checklists, while upholding strict product quality, cleanliness, and food safety standards. ABOMs are vital in controlling inventory shrink and supporting ordering processes. This position demands the ability to perform all bakery roles during peak periods and adapt quickly within a fast-paced, high-volume retail environment.

Successful individuals in this position will demonstrate readiness for progression to a full Bakery Operations Manager role, exhibiting strong leadership, accountability, and operational excellence. They will contribute to a fully staffed, well-trained bakery operation adhering to high standards and fostering a positive team culture. Insomnia Cookies offers competitive pay with bonus eligibility, comprehensive medical, dental, vision, and pet insurance, paid vacation and wellness days, career development opportunities, and distinctive perks such as free cookies every shift and a fun, dynamic team atmosphere. This role is ideal for motivated leaders seeking meaningful professional growth within an innovative and supportive bakery environment.