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Job Overview
Employment Type
Full-time
Hourly
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture
Job Description
Insomnia Cookies is a renowned bakery and delivery company, celebrated for its unique concept of delivering warm, delicious cookies all day and late into the night. Founded over 20 years ago by student Seth Berkowitz in a college dorm room, the brand has since evolved into a beloved national and global phenomenon. With more than 300 stores worldwide and an experiential flagship "sweet-easy" store in Philadelphia, Pennsylvania, Insomnia Cookies continues to captivate cookie lovers through its innovative bakery and delivery services. The company is also expanding its shipping and gifting portfolio, making it easier than ever to enjoy their delectable... Show More
Job Requirements
- high school diploma or equivalent
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- ability to coach and develop hourly team members
- comfortable working in fast-paced, high-volume environments
- strong communication and problem-solving skills
- ability to perform all bakery roles during peak business periods
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- strong operational discipline and attention to detail
- ability to coach and develop hourly team members
- comfortable working in fast-paced, high-volume environments
- ability to perform all bakery roles during peak business periods
- strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- support ordering, inventory accuracy, and shrink control
- assist in schedule creation and labor execution to meet operational targets
- support recruiting, interviewing, onboarding, and training of new staff
- deliver consistent coaching and real-time performance feedback
- hold team members accountable to standards while reinforcing a growth mindset culture
- ensure onboarding and training programs are executed to company standards
- manage bakery operations independently in the absence of the BOM
- model urgency, accountability, and operational discipline
- partner with BOM and Area leadership to identify operational gaps and implement solutions
- maintain continuity of operations during leadership transitions or staffing shortages
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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