Assistant Store Manager

Alameda, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,304.00 - $1.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Retirement fund

professional development training

Commuter Benefits

Flexible healthcare spending account

Mental health and wellbeing employee assistance program

Job Description

Goodwill of the San Francisco Bay is a reputable nonprofit organization committed to empowering individuals, strengthening families, and building stronger communities through employment and training opportunities. Located in Alameda, California, this vibrant organization operates retail stores that serve as vital funding sources for its mission to end unemployment across the region. Goodwill plays a significant role in community development by providing no-cost career development, training, and educational resources to help individuals build a better life for themselves and their families. The organization’s core values—Trust, Collaboration, Engagement, Ownership, and Innovation—are deeply embedded in all its operations and guide the collaborative and inclusive work environment that defines Goodwill of the San Francisco Bay.

This specific position is a full-time Retail Store Sales Floor Lead located at 2319 Lincoln Avenue, Alameda, CA. The role is crucial in overseeing the daily operations of the sales floor to ensure the store meets its financial and operational goals. The position comes with the eligibility for a monthly performance-based bonus, reflecting the organization's commitment to rewarding excellence. The Retail Store Sales Floor Lead is tasked with managing a variety of responsibilities ranging from people leadership and customer service to inventory control and financial management. Additionally, the role requires supporting the production room operations as needed, demonstrating a dynamic and hands-on leadership approach.

The individual in this role works to cultivate a high-performing team, ensuring all team members are well-trained, motivated, and dedicated to providing exceptional customer service to donors and shoppers alike. This involves coaching, performance management, and partnering with other departments such as Asset Protection, Human Resources, Safety, and Finance to achieve compliance with company policies and business objectives. The Retail Store Sales Floor Lead also acts as a key holder for the store, stepping in as the closing shift manager and acting as a backup to the Store Manager.

Successful candidates must have a seasoned understanding of retail operations, including daily product level monitoring, managing payroll and operating costs, and executing business plans that align with the organization's mission and financial goals. The role requires strategic thinking and problem-solving skills to navigate customer service challenges and operational hurdles effectively. Furthermore, this position supports community partnerships by promoting the Goodwill mission beyond the store, serving as an ambassador in local business and community circles.

Employees at Goodwill of the San Francisco Bay benefit from a supportive and growth-minded workplace culture that encourages professional development and career advancement across diverse pathways such as technology, retail, warehousing, logistics, and corporate services. The organization is dedicated to inclusivity, offering reasonable accommodations for individuals with disabilities and maintaining an equal opportunity employment policy that respects all individuals regardless of race, gender, or background.

Working conditions are designed to foster well-being and work-life balance, featuring comprehensive medical, dental, and vision insurance, retirement plans, commuter benefits, flexible healthcare spending accounts, mental health support, and more. This role not only offers a valuable employment opportunity but also enables the incumbent to contribute meaningfully to societal change through Goodwill’s impactful mission-oriented work.

Job Requirements

High school diploma, GED, or equivalent work experience
At least one year of retail management experience
Customer service experience of at least one year
Proficiency in Microsoft Office Suite
Ability to pass a background check and drug screening if required
Proficient English speaking and reading skills

Job Qualifications

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management required
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable
Ability to speak and read English proficiently

Job Duties

Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
Ensures payroll costs and operating costs are managed to budget
Ensures Team Members deliver excellent customer service to donors and customers
Works to de-escalate customer situations while finding an appropriate solution
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
Partners with community businesses and organizations to promote Goodwill mission
Serves as a Goodwill ambassador to the community
Leads the day-to-day operations of the sales floor
Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities
Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
Processes complex sales transactions, including customer returns
Ensures that Team Members are operating per company standards and procedures
Travels to other Goodwill of the San Francisco Bay locations to assist other stores and attend personal training and development classes
Transfers to different stores as needed due to business demands
Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development) to further business goals and ensure compliance
Maintains regular and consistent in-person attendance
Builds a high-performing team
Responsible for performance management, staffing, compensation, and development of Team Members
Plays critical role in driving company culture change efforts and change management processes
Performs other related duties as assigned