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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,304.00 - $1.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement fund
professional development training
Commuter Benefits
Flexible healthcare spending account
Mental health and wellbeing employee assistance program
Job Description
Goodwill of the San Francisco Bay is a reputable nonprofit organization committed to empowering individuals, strengthening families, and building stronger communities through employment and training opportunities. Located in Alameda, California, this vibrant organization operates retail stores that serve as vital funding sources for its mission to end unemployment across the region. Goodwill plays a significant role in community development by providing no-cost career development, training, and educational resources to help individuals build a better life for themselves and their families. The organization’s core values—Trust, Collaboration, Engagement, Ownership, and Innovation—are deeply embedded in all its operations and guide the collaborative and... Show More
Job Requirements
- High school diploma, GED, or equivalent work experience
- At least one year of retail management experience
- Customer service experience of at least one year
- Proficiency in Microsoft Office Suite
- Ability to pass a background check and drug screening if required
- Proficient English speaking and reading skills
Job Qualifications
- High School Diploma, GED, or equivalent work experience
- One-year work experience in Retail Management required
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable
- Ability to speak and read English proficiently
Job Duties
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
- Ensures payroll costs and operating costs are managed to budget
- Ensures Team Members deliver excellent customer service to donors and customers
- Works to de-escalate customer situations while finding an appropriate solution
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Partners with community businesses and organizations to promote Goodwill mission
- Serves as a Goodwill ambassador to the community
- Leads the day-to-day operations of the sales floor
- Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities
- Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
- Processes complex sales transactions, including customer returns
- Ensures that Team Members are operating per company standards and procedures
- Travels to other Goodwill of the San Francisco Bay locations to assist other stores and attend personal training and development classes
- Transfers to different stores as needed due to business demands
- Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development) to further business goals and ensure compliance
- Maintains regular and consistent in-person attendance
- Builds a high-performing team
- Responsible for performance management, staffing, compensation, and development of Team Members
- Plays critical role in driving company culture change efforts and change management processes
- Performs other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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