
Job Overview
Compensation
Salary
Range $67,000.00 - $100,600.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Job Description
Kroger is a leading supermarket chain in the United States, renowned for its commitment to quality products, exceptional customer service, and community involvement. With a rich history spanning over a century, Kroger has grown to become one of the largest and most respected retailers in the grocery industry. The company prides itself on its diverse range of store departments, from fresh produce and bakery to pharmacy and fuel centers, all designed to meet the needs of its customers. Kroger’s emphasis on respect, honesty, integrity, diversity, inclusion, and safety is deeply embedded in its corporate culture, shaping a workplace environment that fosters growth, collaboration, and excellence.
This role is crucial within Kroger’s management team, focusing on the comprehensive operations of the store and supporting the store manager in all facets of store performance. The position involves shared responsibility across various areas including operations, human resources, scheduling, security, maintenance, safety, sanitation, ordering, and administration. It requires a proactive leader capable of championing the company’s core values while driving store success through effective team leadership, customer service excellence, and financial management. This managerial position demands an individual who can oversee daily functions, solve associate and customer issues, and actively contribute to the store’s business goals such as sales growth, wage and profit budget adherence, and maintaining a secure and clean shopping environment.
The candidate will work closely with department heads and associates to identify opportunities for improvement and develop actionable solutions. They will be instrumental in planning and executing merchandising and operational initiatives, as well as fostering positive communication within the store. Key responsibilities include managing store operations in the absence of the store manager, supporting financial discussions, promoting inclusive leadership practices, and maintaining compliance with all applicable laws and company policies. Additionally, this role involves building strong relationships with the local community and, when applicable, union representatives.
Overall, this position offers a dynamic and rewarding opportunity for an experienced retail professional to grow their career with Kroger, contributing to one of the most customer-centric grocery retailers in the country. The role is designed for someone who has a passion for leadership, problem-solving, and delivering outstanding service, all while upholding Kroger’s high standards for quality and integrity.
This role is crucial within Kroger’s management team, focusing on the comprehensive operations of the store and supporting the store manager in all facets of store performance. The position involves shared responsibility across various areas including operations, human resources, scheduling, security, maintenance, safety, sanitation, ordering, and administration. It requires a proactive leader capable of championing the company’s core values while driving store success through effective team leadership, customer service excellence, and financial management. This managerial position demands an individual who can oversee daily functions, solve associate and customer issues, and actively contribute to the store’s business goals such as sales growth, wage and profit budget adherence, and maintaining a secure and clean shopping environment.
The candidate will work closely with department heads and associates to identify opportunities for improvement and develop actionable solutions. They will be instrumental in planning and executing merchandising and operational initiatives, as well as fostering positive communication within the store. Key responsibilities include managing store operations in the absence of the store manager, supporting financial discussions, promoting inclusive leadership practices, and maintaining compliance with all applicable laws and company policies. Additionally, this role involves building strong relationships with the local community and, when applicable, union representatives.
Overall, this position offers a dynamic and rewarding opportunity for an experienced retail professional to grow their career with Kroger, contributing to one of the most customer-centric grocery retailers in the country. The role is designed for someone who has a passion for leadership, problem-solving, and delivering outstanding service, all while upholding Kroger’s high standards for quality and integrity.
Job Requirements
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
Job Qualifications
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
- retail management experience & knowledge of all aspects of store operations
- staff supervisory experience
Job Duties
- Learn the operations of all departments and the duties of store management
- share responsibility for store performance in all areas of operation/human resources
- perform scheduling, security, maintenance, safety, sanitation, ordering, administration & human resource-related duties
- demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
- assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s reputation
- assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
- assist store manager with developing action plans/communications to associates on Associate Insight survey results
- work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
- role model/demand a highest level of customer service & solve associate/customer issues/concerns
- manage total store operations in store manager’s absence
- achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)
- drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution
- assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety)
- analyze/respond to competitive landscape within district/division
- demonstrate inclusionary leadership
- expect inclusive behavior from associates
- utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
- promote/support strong relationships with local community organizations in store’s surrounding area
- assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
- communicate necessary information to associates to help them effectively carry out duties
- serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/operational plans/programs
- assist store manager in staffing, reducing turnover & increasing retention
- provide timely individual/department performance feedback to department heads & associates
- assist with labor management & supply costs on a daily basis to meet customer service/financial targets
- ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies
- supervise and coach direct reports on the performance of their duties
- complete performance reviews and provide feedback to direct reports
- must be able to perform the essential functions of the position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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