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Assistant Store Leader

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career Development
performance bonuses

Job Description

Kroger is one of the largest retail grocery chains in the United States, known for its dedication to delivering excellent customer service, quality products, and a superior shopping experience. The company operates a vast network of stores across the country, employing thousands of associates with a focus on inclusion, diversity, and community involvement. Kroger is committed to upholding its core values of respect, honesty, integrity, diversity, inclusion, and safety, which are foundational to its operational philosophy and corporate culture.

This job opportunity is for a key leadership role within the store management team, focusing on the overall performance and smooth operation of store departments. The role involves learning and mastering the operations of all departments to effectively share the responsibility for the store's success across various areas such as operations, human resources, scheduling, security, maintenance, safety, sanitation, ordering, and administration. This position is designed for individuals who are passionate about retail management and are eager to contribute to Kroger's best-in-class reputation for customer service and operational excellence. The employment type is typically full-time and offers competitive compensation aligned with the retail management industry standards.

The successful candidate will assist the store manager in executing merchandising and operational initiatives, developing action plans to address survey feedback from associates, managing labor and financial performance, and building positive relationships within and outside the store. Leadership is demonstrated through inclusive behavior, proactive engagement with associate development, and building strong community ties. The role also demands the ability to manage store operations effectively in the absence of the store manager, ensuring that sales, profit, labor, and safety goals are met or exceeded. The position requires strong problem-solving skills to address competitive challenges and operational needs while fostering an environment where associates are motivated and engaged.

Additional responsibilities include coaching and supervising staff, participating in labor and supply cost management, ensuring compliance with laws and company policies, and working collaboratively with union representatives if applicable. This role is essential for maintaining Kroger's standards and achieving store objectives by promoting teamwork, operational efficiency, and outstanding customer service. The role requires excellent communication skills to share necessary information and feedback with all team members, enabling them to perform their duties effectively. This leadership position offers a challenging yet rewarding career path within a dynamic and well-established retail environment, ideal for professionals seeking to grow in retail management and operational leadership.

Job Requirements

  • High school diploma/GED
  • 1 year of experience as department manager, service manager, or equivalent experience
  • store manager/district manager or direct manager approval

Job Qualifications

  • High school diploma/GED
  • 1 year of experience as department manager, service manager, or equivalent experience
  • store manager/district manager or direct manager approval
  • retail management experience and knowledge of all aspects of store operations
  • staff supervisory experience

Job Duties

  • Learn the operations of all departments and the duties of store management
  • share responsibility for store performance in all areas of operation/human resources
  • perform scheduling, security, maintenance, safety, sanitation, ordering, administration and human resource-related duties
  • demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
  • assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations
  • assist store manager in leading teams in planning, implementing and executing merchandising/operating initiatives
  • assist store manager with developing action plans/communications to associates on Associate Insight survey results
  • work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
  • role model/demand a highest level of customer service and solve associate/customer issues/concerns
  • manage total store operations in store manager’s absence
  • achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
  • drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
  • assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
  • analyze/respond to competitive landscape within district/division
  • demonstrate inclusionary leadership and expect inclusive behavior from associates
  • utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
  • promote/support strong relationships with local community organizations in store’s surrounding area
  • assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
  • communicate necessary information to associates to help them effectively carry out duties
  • serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/operational plans/programs
  • assist store manager in staffing, reducing turnover and increasing retention
  • provide timely individual/department performance feedback to department heads and associates
  • assist with labor management and supply costs on a daily basis to meet customer service/financial targets
  • ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
  • supervise and coach direct reports on the performance of their duties
  • complete performance reviews and provide feedback to direct reports
  • must be able to perform the essential functions of the position with or without reasonable accommodation

Job Criteria

Experience

Mid Level (3-7 years)


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