
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Paid holidays
Training and Development
Job Description
Kroger is one of the largest retail supermarket chains in the United States, known for its commitment to customer satisfaction, community involvement, and operational excellence. As a well-established grocery retailer, Kroger focuses on providing high-quality products and services, fostering a welcoming shopping environment, and supporting the professional growth of its associates. The company prides itself on upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety, which are integral to its mission and culture. Kroger’s stores operate as community hubs, often supporting local initiatives and maintaining strong relationships with surrounding neighborhoods. Emphasizing team collaboration and leadership development, Kroger continually invests in its workforce to maintain its status as a best-in-class retailer in the grocery industry.
The role of Assistant Store Manager at Kroger is a critical position that supports overall store operations to ensure excellent customer service and efficient daily functions. This leadership role involves learning the operations of all departments within the store and sharing responsibility for store performance, particularly in human resources and operational areas. The Assistant Store Manager collaborates closely with the Store Manager and department heads to execute merchandising and operating initiatives, develop action plans based on survey feedback, and identify opportunities for store improvement. This position requires hands-on involvement in scheduling, security, maintenance, safety, sanitation, ordering, and administrative tasks, effectively ensuring that the store runs smoothly even in the absence of the Store Manager.
An essential part of this role includes driving sales, managing labor and supply costs, and maximizing profitability while maintaining a safe and sanitary shopping environment for customers and associates alike. The Assistant Store Manager acts as a role model, demonstrating Kroger’s core values, fostering an inclusive culture, and promoting respectful and honest interactions among team members and customers. They are also responsible for coaching and supervising direct reports, providing regular performance feedback, and assisting with staffing and employee retention strategies. Another significant responsibility is acting as a liaison between store management, district managers, union representatives (if applicable), and other field staff to ensure alignment with company policies, merchandising plans, and community engagement efforts.
This position requires a proactive and solution-oriented mindset to address competitive challenges and operational issues promptly. The successful candidate will be instrumental in maintaining compliance with federal, state, and local laws, plus enterprise policies, while promoting a culture of safety and inclusion within the store. The Assistant Store Manager helps to enhance the customer shopping experience through strong leadership, clear communication, and by driving initiatives that support both associate and business success. This full-time position is ideal for individuals passionate about retail management and eager to advance their careers within a respected and impactful company like Kroger.
The role of Assistant Store Manager at Kroger is a critical position that supports overall store operations to ensure excellent customer service and efficient daily functions. This leadership role involves learning the operations of all departments within the store and sharing responsibility for store performance, particularly in human resources and operational areas. The Assistant Store Manager collaborates closely with the Store Manager and department heads to execute merchandising and operating initiatives, develop action plans based on survey feedback, and identify opportunities for store improvement. This position requires hands-on involvement in scheduling, security, maintenance, safety, sanitation, ordering, and administrative tasks, effectively ensuring that the store runs smoothly even in the absence of the Store Manager.
An essential part of this role includes driving sales, managing labor and supply costs, and maximizing profitability while maintaining a safe and sanitary shopping environment for customers and associates alike. The Assistant Store Manager acts as a role model, demonstrating Kroger’s core values, fostering an inclusive culture, and promoting respectful and honest interactions among team members and customers. They are also responsible for coaching and supervising direct reports, providing regular performance feedback, and assisting with staffing and employee retention strategies. Another significant responsibility is acting as a liaison between store management, district managers, union representatives (if applicable), and other field staff to ensure alignment with company policies, merchandising plans, and community engagement efforts.
This position requires a proactive and solution-oriented mindset to address competitive challenges and operational issues promptly. The successful candidate will be instrumental in maintaining compliance with federal, state, and local laws, plus enterprise policies, while promoting a culture of safety and inclusion within the store. The Assistant Store Manager helps to enhance the customer shopping experience through strong leadership, clear communication, and by driving initiatives that support both associate and business success. This full-time position is ideal for individuals passionate about retail management and eager to advance their careers within a respected and impactful company like Kroger.
Job Requirements
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
Job Qualifications
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
- retail management experience & knowledge of all aspects of store operations
- staff supervisory experience
Job Duties
- Learn the operations of all departments and the duties of store management
- share responsibility for store performance in all areas of operation/human resources
- perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties
- demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
- assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
- assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
- assist store manager with developing action plans/communications to associates on Associate Insight survey results
- work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
- role model/demand a highest level of customer service & solve associate/customer issues/concerns
- manage total store operations in store manager’s absence
- achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)
- drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department’s contribution
- assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety)
- analyze/respond to competitive landscape within district/division
- demonstrate inclusionary leadership
- expect inclusive behavior from associates
- utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
- promote/support strong relationships with local community organizations in store’s surrounding area
- assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
- communicate necessary information to associates to help them effectively carry out duties
- serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/operational plans/programs
- assist store manager in staffing, reducing turnover & increasing retention
- provide timely individual/department performance feedback to department heads & associates
- assist with labor management & supply costs on a daily basis to meet customer service/financial targets
- ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies
- supervise and coach direct reports on the performance of their duties
- complete performance reviews and provide feedback to direct reports
- must be able to perform the essential functions of the position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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