
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
employee discount
Life insurance
flexible schedule
Job Description
Kroger is one of the largest and most recognized retail grocery chains in the United States, well-known for its commitment to providing customers with a superior shopping experience and community engagement. As a prominent player in the grocery retail industry, Kroger operates thousands of stores nationwide, offering a wide variety of products and services to its customers. The company is deeply committed to maintaining its core values of respect, honesty, integrity, diversity, inclusion, and safety. Kroger not only prioritizes customer satisfaction but also strives to create a supportive, inclusive work environment where employees are valued and opportunities for growth are abundant.
The role of the Assistant Store Manager at Kroger is vital to the smooth and effective operation of the store. This position is designed for individuals who are driven to support the store manager and team in achieving exceptional retail service standards, ensuring operational excellence, and promoting a thriving workplace culture. The Assistant Store Manager assists in overseeing all aspects of store performance, from human resources and safety compliance to merchandising, scheduling, and customer relations. The individual in this role will work closely with department heads and store associates to identify improvement areas, develop action plans, and execute initiatives that drive sales, maximize profits, reduce shrink, and maintain a safe and healthy store environment.
This role requires a hands-on leader who can demonstrate the company’s core values daily while handling store operations, including security, maintenance, ordering, and administrative support. The Assistant Store Manager acts as a liaison between store associates, management, and field staff, fostering open communication and teamwork to meet business goals. They perform essential leadership duties such as coaching, providing feedback on performance, supervising labor and supply costs, and ensuring compliance with federal, state, and local laws as well as company policies. The position also involves stepping in to manage total store operations in the absence of the store manager, highlighting the importance of this role in maintaining consistent, high-caliber store performance.
The role also embraces community involvement, encouraging support and relationship-building with local organizations to reinforce Kroger’s commitment to the areas it serves. Additionally, the Assistant Store Manager contributes to developing proactive and productive relationships with union representatives when applicable, ensuring collaboration and compliance in unionized stores. This comprehensive leadership position requires excellent interpersonal skills, superior organizational abilities, and the capacity to thrive in a dynamic retail environment.
This full-time role is an excellent opportunity for those with retail management experience or those aspiring to grow within the retail management career path. It is an ideal role for a dedicated professional interested in developing their leadership abilities while positively influencing store operations and customer satisfaction. Kroger values experience in managing teams, driving sales, and maintaining operational standards and offers an inclusive workplace where diversity and inclusion are not only encouraged but expected. The role promises a robust working environment with opportunities for employee development and advancement.
The role of the Assistant Store Manager at Kroger is vital to the smooth and effective operation of the store. This position is designed for individuals who are driven to support the store manager and team in achieving exceptional retail service standards, ensuring operational excellence, and promoting a thriving workplace culture. The Assistant Store Manager assists in overseeing all aspects of store performance, from human resources and safety compliance to merchandising, scheduling, and customer relations. The individual in this role will work closely with department heads and store associates to identify improvement areas, develop action plans, and execute initiatives that drive sales, maximize profits, reduce shrink, and maintain a safe and healthy store environment.
This role requires a hands-on leader who can demonstrate the company’s core values daily while handling store operations, including security, maintenance, ordering, and administrative support. The Assistant Store Manager acts as a liaison between store associates, management, and field staff, fostering open communication and teamwork to meet business goals. They perform essential leadership duties such as coaching, providing feedback on performance, supervising labor and supply costs, and ensuring compliance with federal, state, and local laws as well as company policies. The position also involves stepping in to manage total store operations in the absence of the store manager, highlighting the importance of this role in maintaining consistent, high-caliber store performance.
The role also embraces community involvement, encouraging support and relationship-building with local organizations to reinforce Kroger’s commitment to the areas it serves. Additionally, the Assistant Store Manager contributes to developing proactive and productive relationships with union representatives when applicable, ensuring collaboration and compliance in unionized stores. This comprehensive leadership position requires excellent interpersonal skills, superior organizational abilities, and the capacity to thrive in a dynamic retail environment.
This full-time role is an excellent opportunity for those with retail management experience or those aspiring to grow within the retail management career path. It is an ideal role for a dedicated professional interested in developing their leadership abilities while positively influencing store operations and customer satisfaction. Kroger values experience in managing teams, driving sales, and maintaining operational standards and offers an inclusive workplace where diversity and inclusion are not only encouraged but expected. The role promises a robust working environment with opportunities for employee development and advancement.
Job Requirements
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
Job Qualifications
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
- retail management experience and knowledge of all aspects of store operations
- staff supervisory experience
Job Duties
- Learn the operations of all departments and the duties of store management
- share responsibility for store performance in all areas of operation/human resources
- perform scheduling, security, maintenance, safety, sanitation, ordering, administration and human resource-related duties
- demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
- assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
- assist store manager in leading teams in planning, implementing and executing merchandising/operating initiatives
- assist store manager with developing action plans/communications to associates on Associate Insight survey results
- work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
- role model/demand a highest level of customer service and solve associate/customer issues/concerns
- manage total store operations in store manager’s absence
- achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
- drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
- assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
- analyze/respond to competitive landscape within district/division
- demonstrate inclusionary leadership
- expect inclusive behavior from associates
- utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
- promote/support strong relationships with local community organizations in store’s surrounding area
- assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
- communicate necessary information to associates to help them effectively carry out duties
- serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/operational plans/programs
- assist store manager in staffing, reducing turnover and increasing retention
- provide timely individual/department performance feedback to department heads and associates
- assist with labor management and supply costs on a daily basis to meet customer service/financial targets
- ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
- supervise and coach direct reports on the performance of their duties
- complete performance reviews and provide feedback to direct reports
- must be able to perform the essential functions of the position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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