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Assistant Store Leader

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance

Job Description

Kroger is one of the largest and most respected supermarket chains in the United States, known for its commitment to customer service, quality products, and community involvement. With decades of experience in the retail grocery industry, Kroger operates numerous stores across multiple states, offering a wide variety of products including fresh produce, meat, dairy, bakery items, and household essentials. Kroger emphasizes core values such as respect, honesty, integrity, diversity, inclusion, and safety, which are deeply embedded in its corporate culture and operational practices. As a market leader, Kroger continuously strives for excellence by fostering an engaging work environment where employees can grow, develop their skills, and contribute meaningfully to store and company success.

The role of Assistant Store Manager at Kroger is a critical leadership position focused on supporting the Store Manager in all aspects of store operations and driving the overall performance and success of the store. This position entails a comprehensive understanding of the operations across all departments, combined with hands-on involvement in human resources duties, scheduling, security, maintenance, safety, sanitation, ordering, and administrative tasks. The Assistant Store Manager is entrusted to share responsibility for store performance in areas like sales, labor management, budget adherence, safety compliance, and customer satisfaction.

The assistant manager plays an active role in leading teams to implement merchandising and operational initiatives, fostering a positive shopping environment, and enhancing Kroger's reputation for best-in-class customer service. Responsibilities include coaching and supporting associates, managing daily labor and supply costs, addressing associate and customer concerns, and ensuring compliance with relevant federal, state, and local laws and company policies. Collaboration with department heads, store associates, and other field staff is essential to identify store opportunities and develop actionable solutions to maximize sales and profits while minimizing shrink and costs.

Demonstrating inclusive leadership is a key characteristic of this role, promoting diversity and respect within the workforce while building proactive, productive relationships within the store and the local community. The Assistant Store Manager also acts as a liaison between store teams and district or regional management to ensure effective communication and execution of merchandising and operational plans. This position requires a balance between operational efficiency, financial acumen, and interpersonal skills, making it ideal for candidates passionate about retail management and team development.

Overall, this role offers a rewarding opportunity for those looking to develop their leadership capabilities within a highly respected, customer-focused retail environment. Employment type is typically full-time, and compensation is competitive, reflecting the significant responsibilities and skills required for this leadership position2E

Job Requirements

  • High school diploma/GED
  • 1 year of experience as department manager, service manager, or equivalent experience
  • Store manager/district manager or direct manager approval

Job Qualifications

  • High school diploma/GED
  • 1 year of experience as department manager, service manager, or equivalent experience
  • Store manager/district manager or direct manager approval
  • Retail management experience and knowledge of all aspects of store operations
  • Staff supervisory experience

Job Duties

  • Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation
  • Assist store manager in leading teams in planning, implementing and executing merchandising/operating initiatives
  • Assist store manager with developing action plans/communications to associates on Associate Insight survey results
  • Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
  • Role model/demand a highest level of customer service and solve associate/customer issues/concerns
  • Manage total store operations in store manager's absence
  • Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
  • Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department's contribution

Job Criteria

Experience

Mid Level (3-7 years)


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