
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
employee discount
Life insurance
Flexible spending account
Job Description
Kroger is one of the largest retail supermarket chains in the United States, known for its commitment to quality, customer service, and community engagement. As a well-established leader in grocery retail, Kroger provides a comprehensive shopping experience with a focus on fresh food, convenience, and a variety of products tailored to meet customer needs. The company prides itself on a culture that embraces respect, honesty, integrity, diversity, inclusion, and safety, which are core values that guide every aspect of its operations. Kroger's presence extends nationwide, supported by a workforce dedicated to excellence in retail management and customer satisfaction. Kroger's operational model emphasizes teamwork, innovation, and a strong connection with local communities served by each store.
The Assistant Store Manager role at Kroger is a pivotal position that supports the overall performance and operational success of the store. This full-time role encompasses broad responsibilities across store operations, human resources, scheduling, security, maintenance, safety, sanitation, ordering, and administrative duties. The Assistant Store Manager shares the responsibility of ensuring store performance meets and exceeds targeted goals, including sales growth, labor budget adherence, safety compliance, and profit objectives. This role demands leadership that embodies Kroger's core values while fostering an engaging and positive shopping environment for customers and a supportive workplace for associates.
Key to the role is collaborating closely with the store manager and department heads to develop strategies that enhance sales, reduce shrink (inventory loss), and improve operational efficiency. The Assistant Store Manager is expected to demonstrate inclusive leadership, promote associate development, address customer and associate concerns promptly, and serve as a role model for exceptional customer service. The position requires leading the store effectively in the store manager's absence, driving financial discussions focused on budgeting and expense management, and coordinating with district and field staff to maximize merchandising and operational plans. Building strong community relationships and working with union representatives (if applicable) are also integral parts of the role to ensure a cohesive and productive store environment.
Overall, this role offers an opportunity for growth within a dynamic retail environment, blending operational management with people leadership. The ideal candidate will have prior retail management experience, the ability to manage diverse teams, achieve operational goals, and uphold Kroger's commitment to excellence and inclusivity. This position is critical in maintaining Kroger's reputation as a best-in-class retailer and providing an outstanding customer shopping experience.
The Assistant Store Manager role at Kroger is a pivotal position that supports the overall performance and operational success of the store. This full-time role encompasses broad responsibilities across store operations, human resources, scheduling, security, maintenance, safety, sanitation, ordering, and administrative duties. The Assistant Store Manager shares the responsibility of ensuring store performance meets and exceeds targeted goals, including sales growth, labor budget adherence, safety compliance, and profit objectives. This role demands leadership that embodies Kroger's core values while fostering an engaging and positive shopping environment for customers and a supportive workplace for associates.
Key to the role is collaborating closely with the store manager and department heads to develop strategies that enhance sales, reduce shrink (inventory loss), and improve operational efficiency. The Assistant Store Manager is expected to demonstrate inclusive leadership, promote associate development, address customer and associate concerns promptly, and serve as a role model for exceptional customer service. The position requires leading the store effectively in the store manager's absence, driving financial discussions focused on budgeting and expense management, and coordinating with district and field staff to maximize merchandising and operational plans. Building strong community relationships and working with union representatives (if applicable) are also integral parts of the role to ensure a cohesive and productive store environment.
Overall, this role offers an opportunity for growth within a dynamic retail environment, blending operational management with people leadership. The ideal candidate will have prior retail management experience, the ability to manage diverse teams, achieve operational goals, and uphold Kroger's commitment to excellence and inclusivity. This position is critical in maintaining Kroger's reputation as a best-in-class retailer and providing an outstanding customer shopping experience.
Job Requirements
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- Store manager/district manager or direct manager approval
Job Qualifications
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- Store manager/district manager or direct manager approval
- Retail management experience and knowledge of all aspects of store operations
- Staff supervisory experience
Job Duties
- Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
- Assist store manager in leading teams in planning, implementing and executing merchandising/operating initiatives
- Assist store manager with developing action plans/communications to associates on Associate Insight survey results
- Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
- Role model/demand a highest level of customer service and solve associate/customer issues/concerns
- Manage total store operations in store manager’s absence
- Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
- Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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