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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Kroger is one of the largest retail grocery chains in the United States, renowned for its commitment to quality, customer service, and community engagement. As a well-established and respected name in the retail sector, Kroger operates thousands of stores across the nation, each guided by a strong set of core values that emphasize respect, honesty, integrity, diversity, inclusion, and safety. Kroger continuously strives to build a welcoming shopping environment for customers while providing rewarding career opportunities for its employees. The company fosters a culture where associates feel valued and motivated to grow professionally within a supportive and diverse workplace.
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Job Requirements
- high school diploma/ged
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
Job Qualifications
- high school diploma/ged
- 1 year of experience as department manager, service manager, or equivalent experience
- store manager/district manager or direct manager approval
- retail management experience and knowledge of all aspects of store operations
- staff supervisory experience
Job Duties
- learn the operations of all departments and the duties of store management
- share responsibility for store performance in all areas of operation/human resources
- perform scheduling, security, maintenance, safety, sanitation, ordering, administration and human resource-related duties
- demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
- assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
- assist store manager in leading teams in planning, implementing and executing merchandising/operating initiatives
- assist store manager with developing action plans/communications to associates on Associate Insight survey results
- work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
- role model/demand a highest level of customer service and solve associate/customer issues/concerns
- manage total store operations in store manager’s absence
- achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
- drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
- assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
- analyze/respond to competitive landscape within district/division
- demonstrate inclusionary leadership and expect inclusive behavior from associates
- utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
- promote/support strong relationships with local community organizations in store’s surrounding area
- assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
- communicate necessary information to associates to help them effectively carry out duties
- serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/operational plans/programs
- assist store manager in staffing, reducing turnover and increasing retention
- provide timely individual/department performance feedback to department heads and associates
- assist with labor management and supply costs on a daily basis to meet customer service/financial targets
- ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
- supervise and coach direct reports on the performance of their duties
- complete performance reviews and provide feedback to direct reports
- must be able to perform the essential functions of the position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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