Assistant Store Leader

Mesa, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Kroger is a renowned leader in the retail grocery industry, operating a vast network of supermarkets and stores across the United States. As a company, Kroger is dedicated to providing high-quality products, exceptional customer service, and fostering a culture rooted in respect, honesty, integrity, diversity, inclusion, and safety. Established as one of the largest retailers in the country, Kroger prides itself on not only meeting the grocery and household needs of millions of customers every day but also emphasizing the growth and development of its associates in a supportive and inclusive environment.

This role is centered around the crucia... Show More

Job Requirements

High school diploma/GED
1 year of experience as department manager, service manager, or equivalent experience
Store manager/district manager or direct manager approval

Job Qualifications

High school diploma/GED
1 year of experience as department manager, service manager, or equivalent experience
Store manager/district manager or direct manager approval
Retail management experience and knowledge of all aspects of store operations
Staff supervisory experience

Job Duties

Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation
Assist store manager in leading teams in planning, implementing and executing merchandising/operating initiatives
Assist store manager with developing action plans/communications to associates on Associate Insight survey results
Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
Role model/demand highest level of customer service and solve associate/customer issues/concerns
Manage total store operations in store manager’s absence
Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink)
Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution
Assist store manager in regular store-level financial performance discussions with associates
Analyze/respond to competitive landscape within district/division
Demonstrate inclusionary leadership
expect inclusive behavior from associates
Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
Promote/support strong relationships with local community organizations
Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
Communicate necessary information to associates
Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/operational plans/programs
Assist store manager in staffing, reducing turnover and increasing retention
Provide timely individual/department performance feedback to department heads and associates
Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
Supervise and coach direct reports on performance of their duties
Complete performance reviews and provide feedback to direct reports
Must be able to perform essential functions of the position with or without reasonable accommodation

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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