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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
employee discount
Career development opportunities
flexible scheduling
Job Description
Kroger is a leading retail company recognized for its commitment to providing exceptional customer experiences and fostering inclusive, respectful, and safe work environments. As one of the largest supermarket chains in the United States, Kroger operates a wide network of stores that serve diverse communities with high-quality products and services. Dedicated to core values such as respect, honesty, integrity, diversity, inclusion, and safety, Kroger continuously strives to enhance its reputation as a best-in-class retailer by prioritizing both customer satisfaction and employee well-being. The company places significant emphasis on operational excellence, human resource management, and community engagement to sustain its competitive... Show More
Job Requirements
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- Store manager/district manager or direct manager approval
Job Qualifications
- High school diploma/GED
- 1 year of experience as department manager, service manager, or equivalent experience
- Store manager/district manager or direct manager approval
- Retail management experience and knowledge of all aspects of store operations
- Staff supervisory experience
Job Duties
- Assist store manager and associates in the achievement of a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation
- Assist store manager in leading teams in planning, implementing and executing merchandising/operating initiatives
- Assist store manager with developing action plans/communications to associates on Associate Insight survey results
- Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation
- Role model and demand highest level of customer service and solve associate/customer issues/concerns
- Manage total store operations in store manager's absence
- Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets as well as other targeted goals (e.g., safety, shrink)
- Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department's contribution
- Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety)
- Analyze/respond to competitive landscape within district/division
- Demonstrate inclusionary leadership and expect inclusive behavior from associates
- Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans
- Promote/support strong relationships with local community organizations in store's surrounding area
- Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
- Communicate necessary information to associates to help them effectively carry out duties
- Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/operational plans/programs
- Assist store manager in staffing, reducing turnover and increasing retention
- Provide timely individual/department performance feedback to department heads and associates
- Assist with labor management and supply costs on a daily basis to meet customer service/financial targets
- Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies
- Supervise and coach direct reports on the performance of their duties
- complete performance reviews and provide feedback to direct reports
- Must be able to perform the essential functions of the position with or without reasonable accommodation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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