Assistant Special Event Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences across its diverse portfolio of brands. Among these brands, JW Marriott stands out as a prestigious luxury hotel chain that embodies elegance, innovation, and heartfelt service. Located at 5350 E Marriott Dr, Phoenix, Arizona, JW Marriott offers a sophisticated environment where associates thrive both personally and professionally. As part of Marriott’s luxury portfolio, JW Marriott properties are situated in prime gateway cities and distinctive resort locations around the world, each dedicated to providing guests with memorable stays and impeccable service.

This particular opportunity is a full-time management position within the Golf, Fitness, and Entertainment category, offering an hourly pay range between $25.77 and $27.69 with eligibility for bonuses. This role is not remote and requires presence at the Phoenix location. Marriott International is passionate about fostering a diverse and inclusive workplace where associates’ unique backgrounds and perspectives are celebrated. The company places great emphasis on associate well-being and professional development, ensuring that employees are empowered to deliver the brand’s promise of "Wonderful Hospitality. Always."

The role involves assisting in the planning and execution of meetings and special events, focusing on smooth operations and outstanding guest satisfaction. It supports the implementation of departmental strategies and helps drive the promotion and seamless execution of all property events. The role requires a strong leadership presence to inspire and guide the team in achieving and exceeding daily and weekly goals, which include sales targets, attendance expectations, guest satisfaction indices, and safety standards.

Core responsibilities include managing events operations and budgets, researching competition to optimize pricing and service offerings, and helping to ensure communication flows effectively throughout the property regarding group events that may impact operations. The position also involves conducting daily walk-throughs to uphold quality standards and client satisfaction, as well as learning and training staff on relevant software systems used in event management like ticketing, inventory, and space utilization.

A significant part of the role is focused on profitability, including developing vendor relationships, negotiating service agreements, and identifying upselling opportunities during event planning. Control of departmental expenses and inventory management also fall under this purview, contributing to the financial health of the department.

Exceptional customer service is paramount in this role. The associate is expected to cultivate an environment that consistently exceeds guest expectations, serving as a role model for positive guest relations and handling guest feedback and complaints with professionalism and care. Empowering employees to deliver excellent customer service and reinforcing expectations through regular communication and meetings is essential to continuous improvement.

Human resource responsibilities include interviewing, selecting, training, and appraising employees, promoting their productivity and development, and ensuring their safety and security. This also involves monitoring attendance and supporting supervisors in achieving their development goals.

Joining Marriott International and specifically JW Marriott means becoming part of a global family that values each associate and their contributions. The company’s culture promotes growth, diversity, and excellence, offering unmatched opportunities for training, recognition, and career advancement in a luxury hospitality setting. By joining this team, you embark on a fulfilling career path where you can grow, belong, and be your best self while playing a vital role in maintaining the renowned hospitality standard synonymous with Merrill’s legacy.