Assistant Special Event Manager Seasonal - Retail

Gaylord Hotels, a prominent part of Marriott International, is renowned for its exceptional approach to meetings, events, and hospitality. Situated uniquely at 6700 N Gaylord Rockies Blvd, Aurora, Colorado, these hotels offer a distinctive blend of dynamic event spaces and immersive guest experiences. Gaylord Hotels focus on blending large-scale event capabilities with personalized guest service, striving to create memorable and meaningful moments for visitors. Marriott International's global reputation for hospitality excellence is upheld within these properties, leveraging their extensive resources, innovative offerings, and a culture that emphasizes inclusivity and growth for employees across all levels.

Gaylord Hotels emphasize a work environment that values creativity, entrepreneurial spirit, and a heartfelt commitment to service, embodied by their dedicated team members known as STARs. Being a part of this team means joining a community that champions diversity, provides exceptional career opportunities, and supports personal and professional development. The company offers not only a competitive hourly wage range of $28.35 to $30.27 but also bonus eligibility, reinforcing their commitment to rewarding excellence and dedication.

The role in focus is a key management position responsible for assisting in the planning and execution of meetings and special events at the Gaylord property in Aurora, Colorado. This full-time position aims to seamlessly integrate sales and operations efforts to ensure successful event outcomes and customer satisfaction. The candidate will lead a team to achieve and surpass daily and weekly objectives related to sales targets, attendance figures, guest service ratings, and safety standards. A central component of the role is to support and implement a strategic approach to event management aligned with the broader business goals of Marriott International and the Gaylord brand.

This position involves analyzing competitive market data to optimize product offerings, pricing, and service delivery, while also managing operational budgets and controlling expenses to maintain profitability. The candidate will engage with external vendors to negotiate contracts and create upselling opportunities, enhancing the overall event experience and generating additional revenue streams for the company.

Customer service excellence is paramount; the role requires creating an environment where guest expectations are consistently exceeded, addressing any complaints or concerns promptly, and empowering team members to deliver high-quality service. Regular walkthroughs of banquet and event spaces will ensure quality control and client satisfaction.

The management responsibilities extend to human resources activities such as interviewing, training, performance appraisals, attendance monitoring, and fostering a safe workplace. The successful candidate will help supervisors achieve their development goals, encourage employee engagement, and maintain high productivity within their team.

Gaylord Hotels, under Marriott International, strongly promote an inclusive workplace culture that celebrates diverse backgrounds and experiences. Equal opportunity employment policies reinforce the company’s commitment to providing access and opportunity for all individuals regardless of disability, veteran status, or other protected statuses. The organization underscores its dedication to associate wellbeing through a comprehensive benefits package designed to support personal health, career growth, and financial security.

This opportunity at Gaylord Rockies offers not only a chance to be part of a leading hospitality brand but also to engage in a meaningful career where you can thrive and evolve as a hospitality professional. The company’s values of creativity, inclusivity, and excellence in service create an empowering environment where employees can be their best selves while making a tangible impact on guest experiences and business success. If you are passion-driven, eager to lead teams, and dedicated to delivering superior event management services, this managerial role within Gaylord Hotels is an ideal next step in your career journey.