Assistant Special Event Manager Seasonal - Retail

Marriott International is a globally renowned leader in the hospitality industry, offering exceptional experiences to travelers and guests through a diverse portfolio of hotel brands. Among its distinguished collection is Gaylord Hotels, known for delivering unique environments, services, and programming that foster memorable meetings and entertainment experiences. Gaylord Hotels is more than just a place to stay; they are destinations that bring people together with creativity, heart, and dedication to providing big-hearted service. At the core of Gaylord's success are their associates, known as STARs, who embody the company's values and deliver thoughtful service that exceeds expectations.

Located at 6700 N Gaylord Rockies Blvd, Aurora, Colorado, this opportunity is for a full-time Management position focused on the Golf, Fitness, and Entertainment categories. The compensation for this role ranges between $28.35 and $30.27 per hour, with eligibility for bonuses, reflecting the company's commitment to rewarding outstanding performance.

The role centers around assisting in the planning and execution of meetings and special events, playing a pivotal part in ensuring these occasions run smoothly from start to finish. The successful candidate will promote and assist in executing all property events, ensuring seamless coordination between sales and operations teams. Leadership is a key aspect, as the role involves guiding the team to meet and surpass daily and weekly goals related to sales, attendance, guest satisfaction, and safety.

This position requires a proactive individual who helps implement departmental strategies aligned with the larger business objectives of Gaylord Hotels and Marriott International. The role demands a balance of operational oversight and strategic input, working collaboratively across departments to optimize the guest experience and maximize profitability.

Key responsibilities include conducting daily walkthroughs of event spaces to maintain high standards of quality and client satisfaction, analyzing competitive products and services, and assisting in managing budgets and controllable expenses. The candidate will also play an important role in vendor relationships to enhance event experiences and generate additional revenue streams.

Exceptional customer service is a hallmark of this role, with an emphasis on creating an atmosphere that consistently meets or exceeds guest expectations. The manager will set the tone for guest relations, address any issues promptly, empower staff to deliver excellent service, and continuously seek areas for improvement through feedback and performance analysis.

Human resources functions are integral to this role, including recruiting, training, performance appraisals, and ensuring safety and security in the workplace. The manager helps develop the team, monitors attendance, and supports supervisors to achieve their development goals, fostering a positive work environment.

Gaylord Hotels offers an inclusive work environment, valuing diversity and equal opportunity for all associates. The company is committed to non-discrimination and supports associates' wellbeing and career growth through a comprehensive benefits package and various career advancement opportunities. Joining Gaylord Hotels means becoming part of a global team that encourages you to be your best self while contributing to extraordinary guest experiences and memorable events.