Assistant Spa and Retail Manager-Hotel Spa

El Cajon, CA, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

wellness programs

Job Description

The Sycuan Band of the Kumeyaay Nation has a rich heritage tracing back many centuries when its ancestors lived as a tightly-knit community relying on farming, hunting, fishing, and other means to sustain their way of life. Today, the Sycuan Tribe governs its Reservation and has evolved into a thriving business entity that owns and operates a state-of-the-art Casino, a luxury Golf Resort, and multiple other ventures in the San Diego Region. Much more than just a business, Sycuan represents a community committed to working together toward shared goals, where employees are valued as family members contributing to the growth and success of the Tribe. Whether employed in the Casino, Resort, or Tribal Government divisions, staff experience a supportive environment focused on collaboration and excellence.

We are currently seeking a dedicated and service-driven Assistant Spa and Retail Manager to join our team. In this key role, you will assist in managing the daily operations of our Spa and Retail outlets by enhancing guest experience, supporting team members, and driving operational efficiency. This position is ideal for candidates passionate about creating exceptional guest experiences while leading a team in a dynamic, luxury hospitality setting. The Assistant Spa and Retail Manager will play an essential role in upholding high service standards, maintaining inventory accuracy, and delivering merchandising excellence that aligns with the Sycuan brand. Responsibilities will include scheduling, coaching team members, overseeing point-of-sale transactions, and partnering with vendors to ensure product availability. You will also help ensure smooth functioning of appointments and promotional events and act as an operational leader in the absence of senior management. A strong emphasis is placed on professionalism, positive guest and team interactions, and accountability within the department. This position offers the opportunity to grow within a well-established, community-oriented hospitality enterprise that values both guest satisfaction and employee engagement. Employment type and salary details are offered at competitive industry standards and will be discussed during the hiring process.

Job Requirements

1 year of retail experience
2 years of guest service experience
ability to interact effectively with guests and team members, working in a fast-paced environment
ability to recognize counterfeit monies, complete forms and documents, and maintain confidentiality
ability to work flexible shifts, including weekends and holidays
ability to understand a casino environment that has smoking, membership guidelines, policies, and procedures
ability to sell and merchandise retail and explain spa services
understanding contraindications of spa services

Job Qualifications

1 year of retail experience
2 years of guest service experience
ability to interact effectively with guests and team members, working in a fast-paced environment
ability to recognize counterfeit monies, complete forms and documents, and maintain confidentiality
ability to work flexible shifts, including weekends and holidays
ability to understand a casino environment that has smoking, membership guidelines, policies, and procedures
ability to sell and merchandise retail and explain spa services
understanding contraindications of spa services
multilingual (desirable)
2 years of spa experience in front-of-the-house operations (desirable)

Job Duties

ensures smooth daily operations and consistent standards that support team efficiency and guest satisfaction
maintains a high-quality, service-driven environment by resolving concerns and supporting team performance
upholds accurate POS transactions and cash handling while resolving issues quickly and effectively
keeps inventory accurate, organized, and fully stocked to support sales and minimize loss
maintains visually appealing, on-brand displays that enhance the guest experience and drive sales
supports strong vendor partnerships that ensure product availability and effective merchandising
contributes to efficient scheduling, appointment flow, and a consistently guest-ready environment
coaches and supports team members to drive accountability, engagement, and performance
promotes professionalism and positive interactions across all guest and team engagements
helps ensure appropriate staffing levels to meet business and service needs
partners with internal teams to execute promotions, projects, and events successfully
provides operational leadership continuity in the absence of senior management