Assistant Site Manager - San Francisco

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $700,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Performance-based compensation

Career development opportunities

flexible schedule

inclusive workplace

Job Description

Fever is a world-leading tech platform specializing in culture and live entertainment, dedicated to democratizing access to unforgettable cultural experiences. With a data-driven and technology-powered approach, Fever connects over 300 million people monthly across more than 55 countries to a wide variety of live events and immersive experiences. Collaborating with prestigious partners such as Netflix, F.C. Barcelona, and Primavera Sound, Fever has become a renowned name in the entertainment industry, delivering international award-winning experiences. Supported by leading global investors, the company is positioned for continued growth and innovation in the entertainment sector.

Fever is currently seeking an Assistant Site Manager (ASM) for its innovative VR experience located at Stonestown Galleria in San Francisco. This role is pivotal in managing the day-to-day operations of the venue, ensuring seamless guest experiences, staff management, and operational excellence. Reporting directly to the General Site Manager (GSM), the ASM will play a proactive leadership role, stepping up to support or substitute the GSM as needed. The ASM will act as a key leader who inspires the team through example, promotes hospitality, and fosters a culture of positivity and accountability.

This is an exciting opportunity for a motivated, resourceful individual who excels at problem-solving in dynamic environments. The ASM will oversee a range of responsibilities including staff hiring, training, scheduling, technical troubleshooting of VR equipment, guest services management, budgeting, and operational optimization. They will also contribute to expanding the brand’s presence through community partnerships and strategic events. The successful candidate must be comfortable working flexible hours, including evenings, weekends, and holidays, and demonstrate a commitment to equity, diversity, and inclusion. The position offers a competitive salary of $70,000 plus benefits and performance-based compensation, inviting passionate individuals ready to shape the future of entertainment to apply.

Job Requirements

3+ years of relevant experience in operations, hospitality, retail, live entertainment, or franchise management
Understanding of budgeting and expense control
Proven leadership and effective communication skills
Strong organizational abilities and multitasking skills
Energetic and friendly demeanor
Basic technical troubleshooting skills
Quick problem-solving capabilities
Physical ability to stand for long periods
Reliable transportation with punctual arrival
Availability for flexible schedule including evenings, weekends, and holidays
Proficiency in Google Suite
Commitment to diversity, equity, inclusion, and accessibility

Job Qualifications

3+ years of experience in operations, hospitality, retail, live entertainment, franchise management, or related industry
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills with ability to communicate effectively in oral and written communication
Excellent planning and organizational skills
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly
Ability to stand for extended periods
Reliable transportation and punctuality
Flexible schedule including evenings, weekends, and holidays
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion, and accessibility

Job Duties

Help hire, train, and schedule staff via local agency, making sure the team feels supported and prepared
Lead shifts with energy and confidence, showing staff what great guest service looks like
Encourage a culture of accountability, positivity, and continuous learning
Provide clear feedback and coaching to help the team grow in their roles
Oversee facility upkeep, ensuring equipment, technology, and spaces remain fully operational, safe, and presentable at all times
Troubleshoot technical and mechanical issues, escalating to third-party vendors when necessary
Lead pre-shift briefings and staff development initiatives to keep the team engaged and aligned with site goals
Train new staff members on how to launch guests into the experience
Check that VR headsets are functioning properly at the start of each morning
Master guest registration process, VR headset explanations and onboarding routine with guests
Own the health of the technology including cleaning regiments, charging protocol, and software updates
Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically
Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment
Model excellent service and engagement, maintaining strong relationships with community partners and stakeholders
Stay up-to-date on event schedules, ticketing updates, and special promotions
Assist with budgeting, payroll auditing, and expense management
Manage box office operations, retail sales, and inventory control
Handle administrative duties including invoice processing and meeting documentation
Contribute to brainstorming and strategy sessions
Participate in building the brand’s presence through private events and partnerships
Track KPIs in debriefing sessions with the Site Manager