Assistant, Site Manager

Colorado Springs, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Compensation

Hourly

Range $19.00 - $21.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

Retirement Plan

Sabbatical leave

Job Description

Catholic Charities of the Archdiocese of Denver is a well-established nonprofit organization serving Northern Colorado since 1927. Dedicated to extending the healing ministry of Jesus Christ to the poor and those in need, Catholic Charities operates seven distinct ministries including Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services, as well as Parish & Community Engagement. This organization is committed to making a significant positive impact in the community by providing compassionate and comprehensive services to vulnerable populations. Known for its inclusive work environment, Catholic Charities welcomes individuals of all faiths and backgrounds, fostering a culture of respect and dignity for staff, volunteers, and program participants alike. Catholic Charities is an Equal Opportunity Employer that embraces diversity and inclusion in all aspects of employment and program services.

The Assistant Site Manager role at Catholic Charities within the Villas in Southgate, Colorado Springs, is a full-time position with an hourly wage ranging from $19.00 to $21.00. This position is instrumental in supporting the effective daily operation and management of the housing site under the Catholic Charities Housing ministry. The ideal candidate is self-motivated, detail-oriented, and passionate about helping a diverse client base. The Assistant Site Manager will be responsible for maintaining administrative files, resident records, and regulatory paperwork, ensuring compliance and accuracy. Mastery of property management software, specifically Yardi, is required, with a structured timeline to attain both basic and intermediate proficiency levels within the first six months of employment. Responsibilities include managing waiting lists, rent collections, resident communications, and coordinating move-ins and move-outs. The role also includes preparing reports that help track statistical data necessary for HUD compliance and program monitoring.

Additionally, this position requires coordinating the distribution of government surplus commodities and scheduling visitor appointments from external health and social service agencies. The Assistant Site Manager works closely with residents to assist in income certifications and qualifications for housing, showcasing an important role in client interaction and support. Training is provided, covering essential topics such as de-escalation, mental health first aid, trauma-informed care, and substance abuse awareness, which underscores the organization's commitment to employee development and client-centered service. Catholic Charities offers a comprehensive benefits package which includes paid time off, paid holidays, a 403b retirement plan with agency contributions, medical, dental, and vision insurance beginning shortly after employment, and a sabbatical leave program to promote work-life balance and professional growth. This role represents an excellent opportunity for individuals seeking a meaningful career in social services with a respected and mission-driven nonprofit organization.

Job Requirements

High school diploma or general education degree (GED)
Minimum of one year general office experience
Two years of experience in housing industry essential and appropriate to position
Ability to organize, prioritize, and multi-task
Exceptional oral and written communication skills
Knowledge of fair housing laws
Ability to operate office equipment
Ability to work in a fast paced environment
High dependability and work ethic

Job Qualifications

Knowledge of filing systems, office practices and standard procedures
Solid proficiency in Microsoft Word, Excel, Publisher and property management software or ability and willingness to learn on timeline stated above
Ability to organize, prioritize, and multi-task
Exceptional and clear communication in both oral and written forms and ability to communicate with a diverse population
Knowledge of fair housing laws
Two years of experience in housing industry essential and appropriate to position
Ability to operate basic office equipment including computer and peripherals, printer, photocopier, phone, facsimile
Ability to work in a fast paced, general office environment
Bi-lingual skills in English and Spanish preferred
High dependability and work ethic
Knowledge of the service population's cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population
Ability to interact effectively as a team member and independently with agency staff and with a diverse client base

Job Duties

Prepare and maintain all administrative lists, files, resident files as relates to emergency contacts, regulatory paperwork and required documentation
Achieve basic proficiency in Yardi within 3 months, including dashboard, navigation, waiting list management, move-ins, move-outs, annual recertification, termination of HAP, reporting and interpretation of reports, purchase orders, work orders, recording rent payments, and understanding tenant ledgers
Attain intermediate proficiency in Yardi within 6 months including unit transfers, interim recertification, evictions, advanced reporting and budget analysis
Prepare and maintain regular, special and periodic external reports by updating resident lists, incident logs, emergency alarms, pet registration, unit inspections, parking lot lists, and tracking statistical data to fulfill HUD requirements
Create, copy and circulate property newsletter and monthly calendar with information from staff
Maintain and distribute information to residents including newsletters, bulletins, calendars, key cards, parking assignments and permits
Assist with rent collections and distribution of rent receipts
Assist move-ins and move-outs including paperwork and showing vacant units
Maintain property waiting lists accurately
Inventory and order supplies and assist with records of housekeeping and maintenance supplies
Organize and facilitate distribution of government surplus commodities certifying residents and obtaining signatures
Manage and schedule visitors to the property including health and social service agencies
Assist with annual and interim income recertifications and qualifications of residents by collecting, analyzing and inputting documentation and assisting residents