Assistant Service Manager

Sioux Falls, SD, USA|

Job Overview

Employment Type

Full-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

short-term disability

long-term disability

Life insurance

accident insurance

critical illness insurance

Identity Theft Protection

Employee assistance program

Business travel insurance

401(k) retirement plan

flexible spending accounts

Tuition Reimbursement

Monthly Profit-Sharing Program

Quarterly Restricted Stock Units Program

Annual holiday bonus

Job Description

Texas Roadhouse is a renowned American restaurant chain specializing in steaks and offering a lively, people-oriented dining experience. Founded on a foundation of delivering Legendary Food and Legendary Service, Texas Roadhouse prides itself on its rich culture that celebrates passion, integrity, partnership, and fun with purpose. As a people-first company, it values its employees as much as the delicious meals it serves, creating an engaging environment where team members grow professionally and personally. Known for its commitment to quality, community, and exceptional hospitality, Texas Roadhouse offers a fun and dynamic workplace with flexible schedules, employee discounts, and ample opportunities for career advancement. It has established itself as a favorite destination for food lovers who appreciate not only great steaks but also an energetic and welcoming atmosphere.

The Assistant Service Manager role at Texas Roadhouse plays a crucial part in maintaining the restaurant's high standards and ensuring exceptional customer experiences. This position assists the Service Manager in managing the Front of House daily operations, focusing on both leadership and hands-on involvement. The Assistant Service Manager oversees customer service, enforces employment policies, supervises scheduling, and helps drive sales through employee development and promotional activities. They lead by example, participating directly in service tasks during peak hours, setting the pace, and ensuring that all team members are well-trained and motivated.

Customer satisfaction is paramount, and the Assistant Service Manager is responsible for 100 percent table visitation to gather insights that enhance service and overall dining experience. Additionally, this role ensures compliance with safety, sanitation, and responsible alcohol service standards, maintaining a clean, safe, and hospitable environment for guests. The position requires a versatile approach, sometimes stepping in to assist with hosting, serving, or even cooking when needed. Texas Roadhouse offers a competitive total rewards package to those who qualify, including top-tier medical plans, dental and vision insurance, paid leave, disability coverage, life and accident insurance, tuition reimbursements, and retirement plans. These benefits reflect the company’s dedication to supporting its staff’s well-being and growth both inside and outside of the workplace. If you have a passion for legendary food, service, and people, Texas Roadhouse invites you to become part of their dedicated team and help continue the tradition of excellence in hospitality.

Job Requirements

High school diploma or equivalent
previous experience in restaurant management or supervisory role
knowledge of restaurant operations and safety standards
strong interpersonal skills
ability to maintain a positive attitude under pressure
flexible availability including evenings, weekends, and holidays
ability to lead by example and motivate others

Job Qualifications

Previous management experience in a fast-paced restaurant environment
strong leadership and communication skills
ability to train and develop team members
knowledge of food safety and responsible alcohol service
ability to manage scheduling and operations effectively
customer service oriented
problem-solving and decision-making skills
ability to work flexible hours including peak times

Job Duties

Oversees service in the Front of House
enforces compliance with all employment policies in area of responsibility
oversees and approves all Front of House side work
provides and oversees thorough training
works during peak business times to set the pace in the Front of House
manages through hands-on supervision of the restaurant including non-scheduled assistance with serving, hosting, cooking, etc
ensures 100 percent table visitation to gather customer insights and assist in developing sales strategy
leads by example to help develop employees and assistants
helps to cross-train employees
oversees scheduling of designated departments
develops promotions to drive sales and conducts alley rallies
manages compliance with Responsible Alcohol Service training requirements
understands and practices safe food handling procedures
ensures cleanliness and safety of restaurant
helps to control guest flow
assists with liquor inventory and ordering
assists Local Store Marketer with building sales
maintains restaurant culture and lives core values daily